HireTalent
(CSSNA) Customer Order Management Representative
HireTalent, Berry Hill, Tennessee, United States
Job Title
Job Title:
Order Management Representative |
Job Duration:
6 Months on W2 |
Job Location:
Nashville, TN |
Shift:
7 AM - 4 PM or 8 AM - 5 PM (Hybrid)
Job Summary This role is not a call center position. The day‑to‑day activities include customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain. This candidate will be working on accounts and closely with customers while checking the status of orders. The candidate should also have some SOX experience and experience with credit and debits. The ideal candidate will have at least 1 year of experience.
Job Description Act as the single‑point‑of‑contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.
Key Responsibilities
Responsible for assigned customer accounts for the entire order life cycle (from new customer set‑up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
Act as the single‑point‑of‑contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system.
Ensure customers comply with export policies and ensure required export/shipping documentation is compiled to the relevant legislation.
Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non‑Conformance or Process Non‑Conformance claims via the Quality Management System.
Knowledge of Quality Management Systems.
Support Supervisor with hosting customer visits at local facility.
Prepare and distribute standard and customized internal and customer reports.
Understand Customer Order Management policies, procedures and metrics.
Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
Participate in/lead process improvement projects.
Top 3 Skills
Communication
Supply Chain Experience
Excel Familiarity
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Order Management Representative |
Job Duration:
6 Months on W2 |
Job Location:
Nashville, TN |
Shift:
7 AM - 4 PM or 8 AM - 5 PM (Hybrid)
Job Summary This role is not a call center position. The day‑to‑day activities include customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain. This candidate will be working on accounts and closely with customers while checking the status of orders. The candidate should also have some SOX experience and experience with credit and debits. The ideal candidate will have at least 1 year of experience.
Job Description Act as the single‑point‑of‑contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.
Key Responsibilities
Responsible for assigned customer accounts for the entire order life cycle (from new customer set‑up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
Act as the single‑point‑of‑contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system.
Ensure customers comply with export policies and ensure required export/shipping documentation is compiled to the relevant legislation.
Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non‑Conformance or Process Non‑Conformance claims via the Quality Management System.
Knowledge of Quality Management Systems.
Support Supervisor with hosting customer visits at local facility.
Prepare and distribute standard and customized internal and customer reports.
Understand Customer Order Management policies, procedures and metrics.
Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
Participate in/lead process improvement projects.
Top 3 Skills
Communication
Supply Chain Experience
Excel Familiarity
#J-18808-Ljbffr