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Hyacinth Aids Foundation

Community Case Manager

Hyacinth Aids Foundation, West New York, New Jersey, us, 07093

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Job Type Full-time

Description Hyacinth AIDS Foundation's mission is to help people live with HIV, stop the spread of the epidemic, and serve as a critical voice in the public debate surrounding AIDS in New Jersey.

General Responsibilities Service/Client Services

Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service for our clients

Treats each client as a priority

Respects each client's right to quality service, confidentiality, and dignity

Works with co-workers to ensure integration of services

Displays a welcoming, helpful attitude to clients

Establishes and maintains personal boundaries in clinical supervision with clients or co-workers

Community/Teamwork

Actively cooperates within the region and/or program and participates in the constructive resolution of conflict

Focuses on improving communication and collaboration

Tries to understand the other person's point of view when there is a challenge

Works with all regional staff to provide a full continuum of services to clients

Understands local community resources and can make appropriate referrals

Is clear and tactful when collaborating and working with others

Leadership

Assuming responsibility for one's own self in the workplace and exhibiting commitment to the client and agency

Takes pride in his/her work

Advances Hyacinth's reputation for excellence

Incorporates boundaries and ethical guidelines into decision making

Employees of the Agency may learn certain facts about individuals being served by the Agency that are of a highly personal and confidential nature. Examples of such information are medical conditions, sexual orientation, relations with family members and other individuals. All such information must be treated as completely confidential. All staff are required to conform to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines which require the protection of personal health information.

Position Summary

Under the supervision of the Client Services Manager, performs duties relating to community case management and referral services as needed

The Community Case Manager will work with newly diagnosed and out of care clients to connect them to care, medical case management and other supportive services

Major Duties & Responsibilities In order of importance, briefly describe, in sentence form, the essential functions/major responsibilities of this position (principal duties and responsibilities of the position)

Typically, job descriptions should contain no more than seven or eight major responsibilities ranked in order of highest percentage of time to least.

Approximate Percentage of Time Tasks/Duties/Responsibilities Client Services (70%)

Provide Community Based Case Management in North Hudson

Conduct Community outreach, provider education and client recruitment of newly diagnosed and out of care clients in North Hudson

Refer clients to medical care and medical case management

Conduct assessments to determine clients' supportive service needs

Attend medical and other social service appointments with clients

Collaborate with primary care providers and MCM staff to identify newly diagnosed patients in need of Community based case management

Documentation of baseline viral load, CD4 count, AIDS diagnosis and antiretroviral prescriptions for 100% of clients

Reporting / Monitoring (15%)

Establish, maintain and update client case records using approved agency forms and procedures. Ensure confidentiality of all records.

Prepare monthly reports in accordance with agency policies and procedures.

Maintain and update client information in eCOMPAS and CAREWare

Hyacinth representation/advocacy (10%)

Attend and participate in staff meetings and supervisory conferences

Maintain working relationships with other community providers

Observe established administrative procedures

Provide written reports and maintain statistics as required

Represent the agency at community events, meeting and conferences

Attend and participate in staff training opportunities

Adhere to Hyacinth policies and procedures including client confidentiality provisions

Training and certifications (5%)

Attend Hudson County TGA Planning Council

Participate on Hudson County TGA EHE Task Force

Other Duties

Maintain working relationships with other community providers

Observe established administrative procedures

Assist in preparation of written and electronic reports, maintaining records and statistics of program data as required

Assist with group activities, outreach events and other program informal and formal social events

An ideal candidate must have flexibility to work nights and some weekends as needed

Required Qualifications Required Minimum Education Associate's Degree

Required Years of Related Experience

1-3 years of social services/community services

Required Knowledge, Skills and Abilities

Active listening skills

Familiarity with trauma informed care approach

Knowledge of available services and community resources in North Hudson

Bi-lingual (English and Spanish)

People Management Experience Supervisory experience is not required

Requirements Preferred Minimum Education

Bachelor's degree and one-year previous office experience

A candidate who has no degree but seems exceptionally suitable will be considered if he/she can demonstrate additional years of relevant office systems experience

Other

Candidate must have excellent oral presentation and writing skills

Expressed commitment to Hyacinth philosophy

Preferred Area of expertise Experience working in communities in Hudson County, specifically North Hudson. Knowledge of supportive services and community resources.

Preferred Related Industry Experience Grant reporting and data collection experience

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