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easyDITA

Enterprise CSM – Remote, Renewal & Growth Leader

easyDITA, New York, New York, us, 10261

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A dynamic technology company is seeking an experienced Senior Customer Success Manager to oversee the success of 25-30 enterprise customers. This role involves driving renewals and upselling while building relationships with executive stakeholders. Ideal candidates will have 6+ years of experience in Customer Success within B2B SaaS and a strong data-driven approach. Responsibilities include managing renewals, leading business reviews, and identifying customer risks early. This remote position offers an opportunity to make a significant impact on customer retention and growth. #J-18808-Ljbffr