Jobs via Dice
Robert Half Technology is searching for a skilled Help Desk Support Specialist for a client headquartered in Nashville, Tennessee. This role is a 6‑month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote.
Responsibilities
Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System
Classify and prioritize all service requests according to department standards and guidelines
Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise
Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines
Reassign and/or escalated service requests in a timely manner to the appropriate resource and level when necessary
Work with Support Engineers and other internal service providers to guarantee smooth handoffs
Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level
Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team
Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals
Requirements
Experience troubleshooting computers – Windows 10, Windows 11, BitLocker, Dell computers, Dell remote setups (docks, keyboards, monitors, headsets, pucks), Office365/M365, MS Teams, CyberArk, PCs where people are not administrators, VPN, working in ticketing queues
Customer service skills
Good at multitasking
Outgoing personality
Benefits & EEO All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
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Responsibilities
Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System
Classify and prioritize all service requests according to department standards and guidelines
Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise
Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines
Reassign and/or escalated service requests in a timely manner to the appropriate resource and level when necessary
Work with Support Engineers and other internal service providers to guarantee smooth handoffs
Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level
Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team
Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals
Requirements
Experience troubleshooting computers – Windows 10, Windows 11, BitLocker, Dell computers, Dell remote setups (docks, keyboards, monitors, headsets, pucks), Office365/M365, MS Teams, CyberArk, PCs where people are not administrators, VPN, working in ticketing queues
Customer service skills
Good at multitasking
Outgoing personality
Benefits & EEO All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
#J-18808-Ljbffr