Cynet systems Inc
Inside Sales - Customer Support
Cynet systems Inc, Raleigh, North Carolina, United States, 27601
Job Description:
Responsible for the execution of daily customer activities including order entry and tracking; order management with local business units, including timely response to customers inquiries with appropriate client solution; quantify and resolve customer complaints and needs with little supervision.
Utilize client tools and processes including product configuration tools, order entry and business systems.
Responsible for order tracking and communication of on-time customer delivery.
Coordinate input from other client product groups to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects and respond effectively to changes in priorities.
Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability.
Execute change orders and expedite collection of overdue invoices.
Basic Qualifications:
Three (3) years of customer support experience.
General knowledge of Power Transmission & Distribution products/systems, and Power Generation preferred.
Previous experience with business-to-business customer support preferred;
Must have knowledge and skill in utilization of CRMs and web portals. Knowledge of programs such as SAP and SFDC (Salesforce.com) are preferred.
Proficient in Microsoft Suite (Word, PowerPoint, Excel).
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Responsible for the execution of daily customer activities including order entry and tracking; order management with local business units, including timely response to customers inquiries with appropriate client solution; quantify and resolve customer complaints and needs with little supervision.
Utilize client tools and processes including product configuration tools, order entry and business systems.
Responsible for order tracking and communication of on-time customer delivery.
Coordinate input from other client product groups to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects and respond effectively to changes in priorities.
Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability.
Execute change orders and expedite collection of overdue invoices.
Basic Qualifications:
Three (3) years of customer support experience.
General knowledge of Power Transmission & Distribution products/systems, and Power Generation preferred.
Previous experience with business-to-business customer support preferred;
Must have knowledge and skill in utilization of CRMs and web portals. Knowledge of programs such as SAP and SFDC (Salesforce.com) are preferred.
Proficient in Microsoft Suite (Word, PowerPoint, Excel).
#J-18808-Ljbffr