GovCIO
Overview
GovCIO is currently hiring for a Senior Asset Management Specialist (ServiceNow) to support our US Coast Guard program. This position will be located within the United States and will be a fully remote position.
Responsibilities The Senior Asset Management Specialist is responsible for leading day‑to‑day execution and continuous improvement of enterprise IT Asset Management (ITAM) processes within ServiceNow. This role serves as a senior functional SME, ensuring accurate lifecycle management of hardware and software assets, strong data integrity, and alignment with financial, security, and operational stakeholders. The position focuses on process ownership, governance, reporting, and operational execution—not platform development or architecture—within an enterprise IT organization supporting large, distributed user populations.
Key responsibilities include:
IT Asset Lifecycle Management
Own and execute end‑to‑end asset lifecycle processes, including request, procurement, receipt, deployment, maintenance, refresh, and disposal.
Ensure asset records remain accurate, complete, and auditable throughout their lifecycle.
Manage relationships between assets, users, locations, contracts, and configuration items.
ServiceNow ITAM Operations
Maintain asset data quality standards, reconciliation rules, and exception handling processes.
Collaborate with ServiceNow administrators on enhancements, workflows, and reporting requirements.
Discovery & Reconciliation
Perform reconciliation between discovery sources, procurement records, and ServiceNow.
Identify and resolve gaps such as orphaned, duplicate, or unentitled assets.
Governance, Compliance & Audit
Establish and enforce ITAM governance standards, SOPs, and control points.
Support internal and external audits by providing accurate asset data and documentation.
Ensure compliance with organizational, contractual, and regulatory requirements.
Reporting & Analytics
Develop and maintain dashboards and reports for asset inventory, lifecycle status, and compliance.
Provide metrics on asset utilization, refresh cycles, risk, and cost optimization opportunities.
Translate asset data into actionable insights for leadership and stakeholders.
Qualifications Bachelor’s degree in computer science, information technology, or a related field with 8 years (or commensurate experience).
Required Skills and Experience
Current Clearance Required: Active Secret clearance
7 years of experience in IT Asset Management, IT Operations, or IT Service Management
3 years of hands‑on experience working within ServiceNow ITAM (HAM and/or SAM)
Strong understanding of asset lifecycle processes, governance, and data management
Experience supporting enterprise or federal IT environments
Advanced reporting and analytical skills using ServiceNow and/or external tools
Excellent written and verbal communication skills
Ability to follow defined processes and documentation
Preferred Skills and Experience
Experience working with the United States Coast Guard and/or past DOD experience.
Knowledge of ITIL-aligned asset and service management practices
Familiarity with federal property accountability or regulated environments
ServiceNow ITAM or ITIL certification(s)
Experience supporting large‑scale PC refresh or distributed workforce programs
Experience supporting enterprise or regulated environments
Experience working directly with government leadership or senior military officials
JP #USCG Company Overview GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect Interview & Hiring Process
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full‑time employees
Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at‑will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range USD $75,000.00 – USD $96,000.00 /Yr.
Submit a referral to this job (https://careers-govcio.icims.com/jobs/7316/asset-management-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)
Location
US-Remote
ID
2025-7316
Category
Information Technology
Position Type
Full‑Time
#J-18808-Ljbffr
Responsibilities The Senior Asset Management Specialist is responsible for leading day‑to‑day execution and continuous improvement of enterprise IT Asset Management (ITAM) processes within ServiceNow. This role serves as a senior functional SME, ensuring accurate lifecycle management of hardware and software assets, strong data integrity, and alignment with financial, security, and operational stakeholders. The position focuses on process ownership, governance, reporting, and operational execution—not platform development or architecture—within an enterprise IT organization supporting large, distributed user populations.
Key responsibilities include:
IT Asset Lifecycle Management
Own and execute end‑to‑end asset lifecycle processes, including request, procurement, receipt, deployment, maintenance, refresh, and disposal.
Ensure asset records remain accurate, complete, and auditable throughout their lifecycle.
Manage relationships between assets, users, locations, contracts, and configuration items.
ServiceNow ITAM Operations
Maintain asset data quality standards, reconciliation rules, and exception handling processes.
Collaborate with ServiceNow administrators on enhancements, workflows, and reporting requirements.
Discovery & Reconciliation
Perform reconciliation between discovery sources, procurement records, and ServiceNow.
Identify and resolve gaps such as orphaned, duplicate, or unentitled assets.
Governance, Compliance & Audit
Establish and enforce ITAM governance standards, SOPs, and control points.
Support internal and external audits by providing accurate asset data and documentation.
Ensure compliance with organizational, contractual, and regulatory requirements.
Reporting & Analytics
Develop and maintain dashboards and reports for asset inventory, lifecycle status, and compliance.
Provide metrics on asset utilization, refresh cycles, risk, and cost optimization opportunities.
Translate asset data into actionable insights for leadership and stakeholders.
Qualifications Bachelor’s degree in computer science, information technology, or a related field with 8 years (or commensurate experience).
Required Skills and Experience
Current Clearance Required: Active Secret clearance
7 years of experience in IT Asset Management, IT Operations, or IT Service Management
3 years of hands‑on experience working within ServiceNow ITAM (HAM and/or SAM)
Strong understanding of asset lifecycle processes, governance, and data management
Experience supporting enterprise or federal IT environments
Advanced reporting and analytical skills using ServiceNow and/or external tools
Excellent written and verbal communication skills
Ability to follow defined processes and documentation
Preferred Skills and Experience
Experience working with the United States Coast Guard and/or past DOD experience.
Knowledge of ITIL-aligned asset and service management practices
Familiarity with federal property accountability or regulated environments
ServiceNow ITAM or ITIL certification(s)
Experience supporting large‑scale PC refresh or distributed workforce programs
Experience supporting enterprise or regulated environments
Experience working directly with government leadership or senior military officials
JP #USCG Company Overview GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect Interview & Hiring Process
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full‑time employees
Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at‑will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range USD $75,000.00 – USD $96,000.00 /Yr.
Submit a referral to this job (https://careers-govcio.icims.com/jobs/7316/asset-management-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)
Location
US-Remote
ID
2025-7316
Category
Information Technology
Position Type
Full‑Time
#J-18808-Ljbffr