Entry Level Customer Service Analyst
Provalus, North Wilkesboro, North Carolina, United States, 28674
Provalus, established in 2017, is a 100% US-based outsourcing organization committed to building technology opportunities in underserved communities. By fostering talent in rural, veteran-focused American areas, Provalus is creating a dedicated and skilled workforce that drives innovation and contributes to strengthening Americas future. The company provides reliable, scalable, and high-quality BPO and IT services, delivering exceptional value to its technology clients and their end-users. Provalus takes pride in nurturing local talent to create meaningful career opportunities.
Role Description
This is a full-time, on-site position for an Entry Level Customer Service Analyst based in North Wilkesboro NC. The role involves providing top-tier customer support, resolving queries, analyzing customer needs, and ensuring satisfaction through effective communication and service delivery. The Customer Service Analyst will handle inquiries with a focus on delivering clear and positive outcomes, while enhancing overall customer experiences. Qualifications Strong Customer Support and Customer Service skills, with a commitment to ensuring high Customer Satisfaction Analytical Skills to effectively evaluate customer issues and develop appropriate solutions Excellent Communication abilities, including verbal and written skills, to deliver clear and empathetic support Ability to manage responsibilities in an on-site, team-oriented environment Highly motivated individual with a willingness to learn and adapt
Seniority level
Entry level
Employment type
Full-time
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
This is a full-time, on-site position for an Entry Level Customer Service Analyst based in North Wilkesboro NC. The role involves providing top-tier customer support, resolving queries, analyzing customer needs, and ensuring satisfaction through effective communication and service delivery. The Customer Service Analyst will handle inquiries with a focus on delivering clear and positive outcomes, while enhancing overall customer experiences. Qualifications Strong Customer Support and Customer Service skills, with a commitment to ensuring high Customer Satisfaction Analytical Skills to effectively evaluate customer issues and develop appropriate solutions Excellent Communication abilities, including verbal and written skills, to deliver clear and empathetic support Ability to manage responsibilities in an on-site, team-oriented environment Highly motivated individual with a willingness to learn and adapt
Seniority level
Entry level
Employment type
Full-time
Industries
IT Services and IT Consulting
#J-18808-Ljbffr