LaFontaine Hyundai Dearborn
Automotive Service Advisor
LaFontaine Hyundai Dearborn, Dearborn, Michigan, United States, 48120
AUTOMOTIVE SERVICE ADVISOR
Job Description: Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!
Position Overview The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.
Benefits & Compensation
Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package: Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance
Voluntary Benefits: Flexible Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection
401(k) with Employer Match
Holiday Savings Program with Employer Match
Paid Time Off, Holiday Pay
Skills & Qualifications
Problem Solving
Documentation and Repair Order Entry
Solid knowledge of computers and proficient in web navigation
Strong written and verbal communication skills
Customer focused
Ability to overcome objections
Positive Attitude
Team Player
Excellent communication skills
Education and Experience
Ability to read and comprehend instructions and information
Professional personal appearance
High School Diploma or GED
2 years or more of dealer experience
Essential Duties & Responsibilities
Maintain Customer Satisfaction Index (CSI) rating as set by service manager
Maintain the prescribed standard for “hours per customer repair order written”
Greet customers in a timely, friendly, and professional manner
Let customers who are waiting know that they will be helped soon
Communicate with customers to determine the nature of their mechanical problem(s)
Obtain accurate customer and vehicle data
Test‑drive vehicle as necessary
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer’s specifications
Lift the hood of every vehicle and look underneath for potential additional repair needs
If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in
Repair orders must be legible
Notify dispatcher of incoming work
Provide estimates for labor and parts
If the cost of service cannot be established during reception, leave open and contact the customer later for approval
Establish each customer’s method of payment
Obtain approval of credit, if necessary
Obtain customer’s signature on repair order; provide customer with a copy
Follow up progress of each repair order during the day
Contact customer by telephone regarding any changes in the estimate of time promised
Record changes on repair order in the approved manner
Handle telephone inquiries regarding work in process and appointments
Compare final invoice with original repair order
Analyze quality control report to ensure that work is completed as requested to reduce comebacks
Deliver vehicle to customer and answer any questions
Maintain follow up program on additional items found in need of repair
Establish and maintain good working relationships with customers to encourage repeat and referral business
Ensure that work areas and customer waiting areas are kept clean
Physical Requirements Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Regularly required to stand, talk, and hear. Frequently required to walk and sit. Is potentially exposed to exhaust fumes or other airborne particles. Occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.
About LaFontaine Automotive Group Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award‑winning and nationally‑recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. LaFontaine’s mission is to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The group’s commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non‑profit organizations, educational institutions, and charities throughout southeast Michigan.
The combination of both the mission and core values provides the basic foundation of our promise…to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen.
LaFontaine Automotive Group is an equal opportunity employer.
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Position Overview The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.
Benefits & Compensation
Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package: Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance
Voluntary Benefits: Flexible Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection
401(k) with Employer Match
Holiday Savings Program with Employer Match
Paid Time Off, Holiday Pay
Skills & Qualifications
Problem Solving
Documentation and Repair Order Entry
Solid knowledge of computers and proficient in web navigation
Strong written and verbal communication skills
Customer focused
Ability to overcome objections
Positive Attitude
Team Player
Excellent communication skills
Education and Experience
Ability to read and comprehend instructions and information
Professional personal appearance
High School Diploma or GED
2 years or more of dealer experience
Essential Duties & Responsibilities
Maintain Customer Satisfaction Index (CSI) rating as set by service manager
Maintain the prescribed standard for “hours per customer repair order written”
Greet customers in a timely, friendly, and professional manner
Let customers who are waiting know that they will be helped soon
Communicate with customers to determine the nature of their mechanical problem(s)
Obtain accurate customer and vehicle data
Test‑drive vehicle as necessary
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer’s specifications
Lift the hood of every vehicle and look underneath for potential additional repair needs
If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in
Repair orders must be legible
Notify dispatcher of incoming work
Provide estimates for labor and parts
If the cost of service cannot be established during reception, leave open and contact the customer later for approval
Establish each customer’s method of payment
Obtain approval of credit, if necessary
Obtain customer’s signature on repair order; provide customer with a copy
Follow up progress of each repair order during the day
Contact customer by telephone regarding any changes in the estimate of time promised
Record changes on repair order in the approved manner
Handle telephone inquiries regarding work in process and appointments
Compare final invoice with original repair order
Analyze quality control report to ensure that work is completed as requested to reduce comebacks
Deliver vehicle to customer and answer any questions
Maintain follow up program on additional items found in need of repair
Establish and maintain good working relationships with customers to encourage repeat and referral business
Ensure that work areas and customer waiting areas are kept clean
Physical Requirements Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Regularly required to stand, talk, and hear. Frequently required to walk and sit. Is potentially exposed to exhaust fumes or other airborne particles. Occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.
About LaFontaine Automotive Group Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award‑winning and nationally‑recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. LaFontaine’s mission is to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The group’s commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non‑profit organizations, educational institutions, and charities throughout southeast Michigan.
The combination of both the mission and core values provides the basic foundation of our promise…to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen.
LaFontaine Automotive Group is an equal opportunity employer.
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