Advanced Personnel Resources
Sales Support Specialist
Advanced Personnel Resources, Burlington, North Carolina, United States, 27215
Advanced Personnel Resources is seeking a motivated Sales Support Specialist for a new opening with our client in the Burlington area. The Sales Support Specialist role is a key link between our customers, outside sales representatives, and internal departments and will provide technical and administrative support to the sales process, ensuring timely and accurate quoting, order entry, and customer communication related to products.
Key Responsibilities
Provide day-to-day support to customers and the outside sales team via phone, email, and online communication channels
Prepare and issue quotes
Research bid information for various projects
Enter and process purchase orders accurately using our ERP system
Follow up on open quotes, orders, submittal/tech data and customer inquiries to ensure timely resolution and satisfaction
Maintain strong product knowledge of product lines and applications
Coordinate with logistics and warehouse team to arrange UPS or LTL shipments, track shipments and manage delivery schedules
Assist in resolving order discrepancies, returns, and customer service issues
Support sales reporting and data entry
Collaborate with production and inventory teams to confirm product availability and lead times
Build and maintain positive relationships with distributors, contractors, and direct customers
File management (Sales orders, Shipping record, Price by customer)
Qualifications
High School Diploma required, Associate or Bachelor’s degree preferred
2+ years of experience in inside sales, customer service, or sales coordination, preferably within the manufacturing industry
Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP and CRM systems preferred.
Strong communication, problem-solving, and organizational skills
Ability to multitask in a fast-paced environment while maintaining attention to detail
Benefits Available:
Short/Long Term Medical Insurance
Dental Insurance
Term Life
Short Term Disability
Direct Deposit
Holiday Pay
Service Bonus
#J-18808-Ljbffr
Key Responsibilities
Provide day-to-day support to customers and the outside sales team via phone, email, and online communication channels
Prepare and issue quotes
Research bid information for various projects
Enter and process purchase orders accurately using our ERP system
Follow up on open quotes, orders, submittal/tech data and customer inquiries to ensure timely resolution and satisfaction
Maintain strong product knowledge of product lines and applications
Coordinate with logistics and warehouse team to arrange UPS or LTL shipments, track shipments and manage delivery schedules
Assist in resolving order discrepancies, returns, and customer service issues
Support sales reporting and data entry
Collaborate with production and inventory teams to confirm product availability and lead times
Build and maintain positive relationships with distributors, contractors, and direct customers
File management (Sales orders, Shipping record, Price by customer)
Qualifications
High School Diploma required, Associate or Bachelor’s degree preferred
2+ years of experience in inside sales, customer service, or sales coordination, preferably within the manufacturing industry
Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP and CRM systems preferred.
Strong communication, problem-solving, and organizational skills
Ability to multitask in a fast-paced environment while maintaining attention to detail
Benefits Available:
Short/Long Term Medical Insurance
Dental Insurance
Term Life
Short Term Disability
Direct Deposit
Holiday Pay
Service Bonus
#J-18808-Ljbffr