Bitfocus
At Bitfocus, we build solutions that help end homelessness and transform communities. As a mission‑driven team, we prioritize care, innovation, and community.
We pride ourselves on collaboration, smart risk‑taking, authenticity, curiosity, and growth. Our work is purposeful and enjoyable.
Everyone at Bitfocus plays a role in creating an 11‑star experience for customers. If you are passionate about using your skills to make a difference, we would love you on the team.
We are seeking a highly motivated
Account Manager
for our
Customer Success
team. The Account Manager will drive strategic, long‑term partnerships with key customers, ensuring satisfaction, growth, and retention.
THIS IS A FULLY REMOTE, FULL‑TIME POSITION – SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.
We are committed to providing competitive pay and benefits in line with industry standards. Our
Base Salary Range
is $49,000 – $95,000, with variable compensation eligibility. The position also includes a variable compensation plan, bringing the On‑Target Earnings (OTE) potential to $95,555 – $141,555.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
Candidate AI Usage Policy Artificial intelligence (AI) tools are not permitted during any stage of the interview process. If an accommodation involving AI is required, please contact us in advance at people@bitfocus.com.
Remote Work Setup Requirements
Private & Secure Workspace
– Private quiet room free from distractions and background noise.
Internet Connection & Equipment
– Reliable high‑speed connection (Cable, DSL, or Fiber) with minimum download speed 50 Mbps, upload 20 Mbps, and latency ≤ 50 ms.
The Customer Success team drives account growth and retention. We serve as trusted advisors, leverage data and best practices, and uncover new opportunities to expand local impact.
Responsibilities Customer Relationships & Engagement
Build and maintain strong multi‑threaded relationships across customer organizations, including executive, administrative, and frontline stakeholders.
Serve as a trusted advisor and thought partner to each assigned account, regularly engaging customers to understand their long‑term goals and aligning them with Bitfocus resources to achieve them.
Lead engagement with executive and decision‑maker stakeholders, including travel to customer sites for high‑value meetings.
Represent Bitfocus with professionalism, thought leadership, and strategic guidance at the highest levels of customer organizations.
Strategic Growth & Value Realization
Develop and execute proactive, multi‑year success strategies for assigned accounts, centering on each community’s unique needs, priorities, and approach.
Drive growth in contract value through upsells, renewals, and expansion opportunities by uncovering, scoping, and qualifying opportunities where customers can use more Bitfocus products and services.
Conduct structured Executive Business Reviews, monitor satisfaction and survey feedback, and ensure ongoing value realization.
Promote customer adoption of the platform, ensuring they fully leverage Bitfocus solutions.
Cross‑Functional Collaboration & Technical Problem‑Solving
Collaborate with Community Administration teams and other internal partners to administer contracts and ensure seamless delivery across the full scope of a customer’s relationship with Bitfocus.
Represent the voice of the customer internally, ensuring product, services, and support teams deliver on customer needs.
Manage escalations with urgency, professionalism, and coordination across teams.
Understand technical roadblocks, core integrations, and make strategic recommendations on solution implementation to overcome them.
Structured Thinking & Subject Matter Expertise
Operate with a high degree of autonomy in managing your ‘book of business,’ balancing proactive strategic work with reactive support needs.
Excel at translating complex challenges into structured strategies, presentations, and action plans.
Maintain strong knowledge of Bitfocus products, data analysis tools, HUD/Federal guidance, and community homeless response systems.
Apply insights to customer challenges, helping communities use Clarity Human Services as both their primary care coordination platform and single source of truth for client data.
Qualifications
Strong interpersonal skills with the ability to engage, influence, and build trust with executives, administrators, and frontline staff.
Business acumen and growth mindset; ability to align customer goals with Bitfocus solutions and proactively identify and qualify opportunities for contract growth.
Exceptional written and verbal skills, able to distill complex technical and business concepts for diverse audiences.
Adaptability and autonomy; thrive in a fast‑paced environment, managing multiple priorities and contract complexities.
Proven success working cross‑functionally with internal teams and external partners.
Deep empathy and understanding of customer needs, with a passion for helping communities end homelessness.
Familiarity with HMIS, homeless services, or human services systems strongly preferred.
Benefits
Exceptional Culture & Mission‑Driven Work
Comprehensive Healthcare (100% Employer‑Paid for Employees)
12 Weeks Paid Parental Leave
R&R Week (Paid Week Off at Year‑End)
Three Weeks of Paid Vacation + Two Volunteer Days Per Year
401K Retirement Plan (4% Match)
Flexible Work Hours & Remote‑First Culture
Career Growth Plans for Each Role
#J-18808-Ljbffr
We pride ourselves on collaboration, smart risk‑taking, authenticity, curiosity, and growth. Our work is purposeful and enjoyable.
Everyone at Bitfocus plays a role in creating an 11‑star experience for customers. If you are passionate about using your skills to make a difference, we would love you on the team.
We are seeking a highly motivated
Account Manager
for our
Customer Success
team. The Account Manager will drive strategic, long‑term partnerships with key customers, ensuring satisfaction, growth, and retention.
THIS IS A FULLY REMOTE, FULL‑TIME POSITION – SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.
We are committed to providing competitive pay and benefits in line with industry standards. Our
Base Salary Range
is $49,000 – $95,000, with variable compensation eligibility. The position also includes a variable compensation plan, bringing the On‑Target Earnings (OTE) potential to $95,555 – $141,555.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
Candidate AI Usage Policy Artificial intelligence (AI) tools are not permitted during any stage of the interview process. If an accommodation involving AI is required, please contact us in advance at people@bitfocus.com.
Remote Work Setup Requirements
Private & Secure Workspace
– Private quiet room free from distractions and background noise.
Internet Connection & Equipment
– Reliable high‑speed connection (Cable, DSL, or Fiber) with minimum download speed 50 Mbps, upload 20 Mbps, and latency ≤ 50 ms.
The Customer Success team drives account growth and retention. We serve as trusted advisors, leverage data and best practices, and uncover new opportunities to expand local impact.
Responsibilities Customer Relationships & Engagement
Build and maintain strong multi‑threaded relationships across customer organizations, including executive, administrative, and frontline stakeholders.
Serve as a trusted advisor and thought partner to each assigned account, regularly engaging customers to understand their long‑term goals and aligning them with Bitfocus resources to achieve them.
Lead engagement with executive and decision‑maker stakeholders, including travel to customer sites for high‑value meetings.
Represent Bitfocus with professionalism, thought leadership, and strategic guidance at the highest levels of customer organizations.
Strategic Growth & Value Realization
Develop and execute proactive, multi‑year success strategies for assigned accounts, centering on each community’s unique needs, priorities, and approach.
Drive growth in contract value through upsells, renewals, and expansion opportunities by uncovering, scoping, and qualifying opportunities where customers can use more Bitfocus products and services.
Conduct structured Executive Business Reviews, monitor satisfaction and survey feedback, and ensure ongoing value realization.
Promote customer adoption of the platform, ensuring they fully leverage Bitfocus solutions.
Cross‑Functional Collaboration & Technical Problem‑Solving
Collaborate with Community Administration teams and other internal partners to administer contracts and ensure seamless delivery across the full scope of a customer’s relationship with Bitfocus.
Represent the voice of the customer internally, ensuring product, services, and support teams deliver on customer needs.
Manage escalations with urgency, professionalism, and coordination across teams.
Understand technical roadblocks, core integrations, and make strategic recommendations on solution implementation to overcome them.
Structured Thinking & Subject Matter Expertise
Operate with a high degree of autonomy in managing your ‘book of business,’ balancing proactive strategic work with reactive support needs.
Excel at translating complex challenges into structured strategies, presentations, and action plans.
Maintain strong knowledge of Bitfocus products, data analysis tools, HUD/Federal guidance, and community homeless response systems.
Apply insights to customer challenges, helping communities use Clarity Human Services as both their primary care coordination platform and single source of truth for client data.
Qualifications
Strong interpersonal skills with the ability to engage, influence, and build trust with executives, administrators, and frontline staff.
Business acumen and growth mindset; ability to align customer goals with Bitfocus solutions and proactively identify and qualify opportunities for contract growth.
Exceptional written and verbal skills, able to distill complex technical and business concepts for diverse audiences.
Adaptability and autonomy; thrive in a fast‑paced environment, managing multiple priorities and contract complexities.
Proven success working cross‑functionally with internal teams and external partners.
Deep empathy and understanding of customer needs, with a passion for helping communities end homelessness.
Familiarity with HMIS, homeless services, or human services systems strongly preferred.
Benefits
Exceptional Culture & Mission‑Driven Work
Comprehensive Healthcare (100% Employer‑Paid for Employees)
12 Weeks Paid Parental Leave
R&R Week (Paid Week Off at Year‑End)
Three Weeks of Paid Vacation + Two Volunteer Days Per Year
401K Retirement Plan (4% Match)
Flexible Work Hours & Remote‑First Culture
Career Growth Plans for Each Role
#J-18808-Ljbffr