Russell Tobin
Base Pay Range
$24.00/hr - $27.00/hr
Sr. US Staffing Associate | Member of an Erstwile Royal Jagirdar Family of Bijwar Naruka, Alwar Rajasthan, India Duration – 6 Months (Contract-to-Hire)
Pay Rate: $24 to $27
Work Type: Onsite (4 days/week required)
Schedule
40 hours per week
Monday to Friday
8:00 AM – 5:00 PM MT
Role Overview The Customer Retention Specialist is responsible for driving customer retention and satisfaction by proactively engaging with customers, identifying renewal risks, and resolving issues efficiently. This role focuses on relationship management, negotiation, and data-driven decision-making to reduce churn and improve customer loyalty.
Key Responsibilities
Proactively contact customers via outbound calls or messages to understand and address reasons for potential service discontinuation
Take ownership of customer issues and resolve them with minimal escalation
Independently assess customer needs and provide effective solutions
Communicate professionally with customers, internal teams, and senior management
Negotiate with customers to overcome adoption challenges and resolve pain points
Maintain accurate records of customer interactions in Salesforce
Analyze customer data to identify trends and retention opportunities
Collaborate with Sales and Support teams to manage escalations
Create and deliver content to support customer adoption and engagement
Quickly learn and navigate multiple business systems to ensure operational efficiency
Required Skills and Experience
Strong customer-focused and growth mindset
Experience in customer service and retention
Excellent active listening, empathy, and communication skills
Strong problem-solving and analytical abilities
Ability to prioritize tasks in a fast-paced environment
Strong written and verbal communication skills
Ability to collaborate with internal stakeholders and customers
Professionalism and discretion when handling sensitive information
Proficiency in Salesforce
Education and Experience
Associate’s degree or equivalent
5+ years of experience in customer service and retention
Additional Requirements
Fluency in Spanish (read, write, speak)
required
Portuguese preferred / good to have
Must live within 1 hour of the Westminster office
Onsite presence required at least 4 days per week
Seniority level Associate
Employment type Full-time
Job function Advertising Services
#J-18808-Ljbffr
Sr. US Staffing Associate | Member of an Erstwile Royal Jagirdar Family of Bijwar Naruka, Alwar Rajasthan, India Duration – 6 Months (Contract-to-Hire)
Pay Rate: $24 to $27
Work Type: Onsite (4 days/week required)
Schedule
40 hours per week
Monday to Friday
8:00 AM – 5:00 PM MT
Role Overview The Customer Retention Specialist is responsible for driving customer retention and satisfaction by proactively engaging with customers, identifying renewal risks, and resolving issues efficiently. This role focuses on relationship management, negotiation, and data-driven decision-making to reduce churn and improve customer loyalty.
Key Responsibilities
Proactively contact customers via outbound calls or messages to understand and address reasons for potential service discontinuation
Take ownership of customer issues and resolve them with minimal escalation
Independently assess customer needs and provide effective solutions
Communicate professionally with customers, internal teams, and senior management
Negotiate with customers to overcome adoption challenges and resolve pain points
Maintain accurate records of customer interactions in Salesforce
Analyze customer data to identify trends and retention opportunities
Collaborate with Sales and Support teams to manage escalations
Create and deliver content to support customer adoption and engagement
Quickly learn and navigate multiple business systems to ensure operational efficiency
Required Skills and Experience
Strong customer-focused and growth mindset
Experience in customer service and retention
Excellent active listening, empathy, and communication skills
Strong problem-solving and analytical abilities
Ability to prioritize tasks in a fast-paced environment
Strong written and verbal communication skills
Ability to collaborate with internal stakeholders and customers
Professionalism and discretion when handling sensitive information
Proficiency in Salesforce
Education and Experience
Associate’s degree or equivalent
5+ years of experience in customer service and retention
Additional Requirements
Fluency in Spanish (read, write, speak)
required
Portuguese preferred / good to have
Must live within 1 hour of the Westminster office
Onsite presence required at least 4 days per week
Seniority level Associate
Employment type Full-time
Job function Advertising Services
#J-18808-Ljbffr