Tompkins County
Tompkins County Department of Human Resources Office
125 E. Court Street, Ithaca, NY 14850
Phone: (607) 274-5526
Account Manager – Dryden Fiber Tompkins County is an Equal Opportunity Employer. As an affirmative action employer, minorities and women are encouraged to apply.
Salary: $32.00 per hour
Type of Employment: Full Time
Responsibilities
Develop and execute outreach strategies to increase subscriptions across residential and commercial markets.
Guide potential customers through the sign‑up process and installation journey, ensuring clarity and transparency.
Promote programs such as yard sign campaigns, referral incentives, and autopay enrollment.
Serve as the primary point of contact for a portfolio of residential and business accounts.
Proactively engage with customers to address service needs, ensure satisfaction, and resolve escalations.
Identify upsell or expansion opportunities (e.g., Wi‑Fi services, small business packages, multi‑unit buildings).
Build partnerships with local businesses, nonprofits, and public agencies to expand Dryden Fiber’s reach.
Represent Dryden Fiber at community meetings, local events, and public forums.
Support Dryden Fiber’s role in New York State’s ConnectAll initiative and efforts to close the digital divide.
Collaborate with the Executive Director on targeted campaigns and messaging.
Track and report on marketing effectiveness, customer trends, and subscription growth.
Provide customer insights to guide service improvements and future product offerings.
Minimum Qualifications
Graduation from a regionally accredited or New York State registered college with a Bachelor’s degree in business, marketing, communications, or a related field AND three years of account management, customer success, or sales experience.
Or, graduation from a regionally accredited or New York State registered college with an Associate’s degree in business, marketing, communications, or a related field AND six years of account management, customer success, or sales experience.
Telecommunications, utility, or other community services experience is preferred.
Knowledge, Skills, Abilities, and Personal Characteristics
Strong communication and interpersonal skills; comfortable speaking with both residents and organizational leaders.
Demonstrated ability to build long‑term relationships and drive customer adoption.
Passion for community‑based initiatives and bridging the digital divide.
Application Deadline The final date to file applications: January 9, 2026.
#J-18808-Ljbffr
Account Manager – Dryden Fiber Tompkins County is an Equal Opportunity Employer. As an affirmative action employer, minorities and women are encouraged to apply.
Salary: $32.00 per hour
Type of Employment: Full Time
Responsibilities
Develop and execute outreach strategies to increase subscriptions across residential and commercial markets.
Guide potential customers through the sign‑up process and installation journey, ensuring clarity and transparency.
Promote programs such as yard sign campaigns, referral incentives, and autopay enrollment.
Serve as the primary point of contact for a portfolio of residential and business accounts.
Proactively engage with customers to address service needs, ensure satisfaction, and resolve escalations.
Identify upsell or expansion opportunities (e.g., Wi‑Fi services, small business packages, multi‑unit buildings).
Build partnerships with local businesses, nonprofits, and public agencies to expand Dryden Fiber’s reach.
Represent Dryden Fiber at community meetings, local events, and public forums.
Support Dryden Fiber’s role in New York State’s ConnectAll initiative and efforts to close the digital divide.
Collaborate with the Executive Director on targeted campaigns and messaging.
Track and report on marketing effectiveness, customer trends, and subscription growth.
Provide customer insights to guide service improvements and future product offerings.
Minimum Qualifications
Graduation from a regionally accredited or New York State registered college with a Bachelor’s degree in business, marketing, communications, or a related field AND three years of account management, customer success, or sales experience.
Or, graduation from a regionally accredited or New York State registered college with an Associate’s degree in business, marketing, communications, or a related field AND six years of account management, customer success, or sales experience.
Telecommunications, utility, or other community services experience is preferred.
Knowledge, Skills, Abilities, and Personal Characteristics
Strong communication and interpersonal skills; comfortable speaking with both residents and organizational leaders.
Demonstrated ability to build long‑term relationships and drive customer adoption.
Passion for community‑based initiatives and bridging the digital divide.
Application Deadline The final date to file applications: January 9, 2026.
#J-18808-Ljbffr