AEG
Client Services Specialist II - Festivals & Greenfield - AXS
AEG, Scottsdale, Arizona, us, 85261
Client Services Specialist II - Festivals & Greenfield - AXS
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.
We’re passionate about improving the fan experience and providing game‑changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, big ideas, and desire to team up with some of the best and brightest in technology and entertainment.
Role AXS is hiring a Client Services Specialist for our Festival Division in Scottsdale, AZ. In this role, you will manage client relationships and provide exceptional support for ticketing managers at major events nationwide. You will assist clients with event configuration, troubleshooting, and support for AXS products and services. This position combines relationship management with technical support, delivering front‑line, top‑notch service to our clients. We’re looking for a proactive, customer‑focused professional with experience in ticketing who thrives in building strong, lasting client partnerships.
Responsibilities
Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
Develop expertise on all products/services, remaining current with all new releases.
Respond to support and service requests from client/venue.
Facilitate the sharing of best practices, offering advice on events and promotion configuration.
Track and report on all client interactions to ensure consistent, high‑quality service.
Troubleshoot and resolve or escalates technical support issues.
Assist with event and promotion configuration for full‑service clients.
Qualifications
2-4 years of live event ticketing and event programming experience in the music industry.
Expertise in Microsoft Office including Word, Excel & Outlook.
Proven ability to quickly master new technology.
Demonstrated excellent written and verbal communication skills.
A commitment to providing excellent service in a fast‑paced, high‑pressure environment.
Ability to successfully handle multiple priorities and complete tasks in a timely manner.
Must be flexible about working nights, weekends, and occasional holidays.
Pay Scale $21.27 – $24 per hour
Benefits We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401(k) plan (with 3% employer match), flexible spending and health savings account options, and wellness offerings.
Employer does not offer work visa sponsorship for this position.
Interview Process
Stage 1: 20‑30 min virtual interview (Recruiter)
Stage 2: Take‑Home Assessment
Stage 3: 30‑min virtual interview (Hiring Manager)
Stage 4: 60‑min onsite interview
Stage 5: 30‑min virtual interview
About AXS AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast‑paced environment.
About AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations to create memorable moments that give the world reason to cheer.
We are dedicated to a diverse, inclusive and authentic workplace. If you’re excited about this role but can’t "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
Equal Opportunity Statement We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG complies with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
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We’re passionate about improving the fan experience and providing game‑changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, big ideas, and desire to team up with some of the best and brightest in technology and entertainment.
Role AXS is hiring a Client Services Specialist for our Festival Division in Scottsdale, AZ. In this role, you will manage client relationships and provide exceptional support for ticketing managers at major events nationwide. You will assist clients with event configuration, troubleshooting, and support for AXS products and services. This position combines relationship management with technical support, delivering front‑line, top‑notch service to our clients. We’re looking for a proactive, customer‑focused professional with experience in ticketing who thrives in building strong, lasting client partnerships.
Responsibilities
Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
Develop expertise on all products/services, remaining current with all new releases.
Respond to support and service requests from client/venue.
Facilitate the sharing of best practices, offering advice on events and promotion configuration.
Track and report on all client interactions to ensure consistent, high‑quality service.
Troubleshoot and resolve or escalates technical support issues.
Assist with event and promotion configuration for full‑service clients.
Qualifications
2-4 years of live event ticketing and event programming experience in the music industry.
Expertise in Microsoft Office including Word, Excel & Outlook.
Proven ability to quickly master new technology.
Demonstrated excellent written and verbal communication skills.
A commitment to providing excellent service in a fast‑paced, high‑pressure environment.
Ability to successfully handle multiple priorities and complete tasks in a timely manner.
Must be flexible about working nights, weekends, and occasional holidays.
Pay Scale $21.27 – $24 per hour
Benefits We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401(k) plan (with 3% employer match), flexible spending and health savings account options, and wellness offerings.
Employer does not offer work visa sponsorship for this position.
Interview Process
Stage 1: 20‑30 min virtual interview (Recruiter)
Stage 2: Take‑Home Assessment
Stage 3: 30‑min virtual interview (Hiring Manager)
Stage 4: 60‑min onsite interview
Stage 5: 30‑min virtual interview
About AXS AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast‑paced environment.
About AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations to create memorable moments that give the world reason to cheer.
We are dedicated to a diverse, inclusive and authentic workplace. If you’re excited about this role but can’t "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
Equal Opportunity Statement We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG complies with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
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