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About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021. Gold Stevie Award Winner for Great Employers in 2024 and 2022. We foster an exciting culture of creativity, connection, and commitment. Read more about our culture: Foundever® Stories. Primary Job Responsibilities
Coordinate day-to-day general cleaning and maintain site orderliness. Coordinate vending machine service and facility equipment repairs. Perform general maintenance work (civil, painting, electrical, mechanical & plumbing). Conduct emergency maintenance/repair. Read, translate and interpret facility plans. Assist with major project renovations and coordinate with building personnel and other departments. Provide direction or assistance with building administration/landlord interactions. Monitors site utilities, controls and forecasts consumption based on budget. Ensure compliance with preventive & corrective maintenance, and condition of equipment and systems. Initiate meetings with PMO, vendors and stakeholders to ensure 100% uptime of lessor, landlord and site-owned equipment. Maintain equipment maintenance history and provide technical assistance to contractors, engineers and facilities leads. Review and recommend possible improvements. Work in accordance with general safety principles and 5S Standards. Backup during absence of supervisor. Implement sustaining of site standards and maintain records. Coordinate new ideas/projects with supervisor/manager. Maintain housekeeping personnel and tracking of billable/account payables. Assist with special events & client visit logistics and site readiness. Maintain pantry, restroom, office supplies and facility supplies for repair & maintenance. Track inventory and ensure sufficient safety stock of supplies. Perform other duties as assigned. Position Qualifications
Strong emergency responsiveness and critical thinking. Proactive communication and action skills. Troubleshooting and problem‑solving skills on various facilities equipment. Basic computer skills (Word, Excel, PowerPoint).
Well‑developed communication and presentation skills.
Maturity required for dealing with diverse stakeholders.
Independent worker with site mobility and shift flexibility.
Patience, courtesy, discipline, assertiveness and detail orientation.
Excellent physical condition. Experience Target
Must have at least 2 years relevant experience. Experience with high-volume administrative/production environments, stakeholder communication, multiple facilities, BPO setup is a plus. Education
Preferred a degree in Engineering, Architecture or Property Management; or at least a National Certificate (Electrical, Mechanical, Plumbing, HRM, Civil, Electronics). Licensed is a plus. Salary Range
The base pay range for this position is up to $18 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills and experience. Pre-employment Requirements
Offers of employment are conditional and require completion of a criminal background check reviewing activity over the last seven years. Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
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Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021. Gold Stevie Award Winner for Great Employers in 2024 and 2022. We foster an exciting culture of creativity, connection, and commitment. Read more about our culture: Foundever® Stories. Primary Job Responsibilities
Coordinate day-to-day general cleaning and maintain site orderliness. Coordinate vending machine service and facility equipment repairs. Perform general maintenance work (civil, painting, electrical, mechanical & plumbing). Conduct emergency maintenance/repair. Read, translate and interpret facility plans. Assist with major project renovations and coordinate with building personnel and other departments. Provide direction or assistance with building administration/landlord interactions. Monitors site utilities, controls and forecasts consumption based on budget. Ensure compliance with preventive & corrective maintenance, and condition of equipment and systems. Initiate meetings with PMO, vendors and stakeholders to ensure 100% uptime of lessor, landlord and site-owned equipment. Maintain equipment maintenance history and provide technical assistance to contractors, engineers and facilities leads. Review and recommend possible improvements. Work in accordance with general safety principles and 5S Standards. Backup during absence of supervisor. Implement sustaining of site standards and maintain records. Coordinate new ideas/projects with supervisor/manager. Maintain housekeeping personnel and tracking of billable/account payables. Assist with special events & client visit logistics and site readiness. Maintain pantry, restroom, office supplies and facility supplies for repair & maintenance. Track inventory and ensure sufficient safety stock of supplies. Perform other duties as assigned. Position Qualifications
Strong emergency responsiveness and critical thinking. Proactive communication and action skills. Troubleshooting and problem‑solving skills on various facilities equipment. Basic computer skills (Word, Excel, PowerPoint).
Well‑developed communication and presentation skills.
Maturity required for dealing with diverse stakeholders.
Independent worker with site mobility and shift flexibility.
Patience, courtesy, discipline, assertiveness and detail orientation.
Excellent physical condition. Experience Target
Must have at least 2 years relevant experience. Experience with high-volume administrative/production environments, stakeholder communication, multiple facilities, BPO setup is a plus. Education
Preferred a degree in Engineering, Architecture or Property Management; or at least a National Certificate (Electrical, Mechanical, Plumbing, HRM, Civil, Electronics). Licensed is a plus. Salary Range
The base pay range for this position is up to $18 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills and experience. Pre-employment Requirements
Offers of employment are conditional and require completion of a criminal background check reviewing activity over the last seven years. Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
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