Stellantis
Fleet Business Development Manager - West Coast
Stellantis, Phoenix, Arizona, United States, 85003
Fleet Business Development Manager - West Coast
The Mopar Fleet Business Development Manager inspires and leads a team of Regional Fleet Service Managers to drive growth in part sales, retention, and customer satisfaction among Stellantis’ large, medium and small‑size fleet customers. This position presents an exceptional leadership opportunity to develop and implement positive change in a dynamic aspect of our business. The Mopar fleet team serves as the primary interface between Stellantis, its Businesslink dealers and fleet customers who collectively spend well over $100M annually on Mopar and bPro parts in the dealer network.
The Fleet Business Development Manager plays a pivotal role in designing and implementing strategies to engage both our team, dealers and fleets to maximize profit and success in all aspects of our Aftersales operations, including Parts sales growth strategies in both the Dealer Retail and Wholesale channels, incentive and marketing programs, and enhancing Dealer processes to achieve best‑in‑class Customer Satisfaction and reduce fleet downtime. The manager also works to grow Mopar’s Centralized Billing program (Servicenet), which supports fleets seeking a more convenient way to do business with our dealer network. This program is crucial to departmental success as it invoices >$300M of parts and labor and drives nearly ~$9M in recoveries to cover key fleet team programs.
As a crucial two‑way filter for requests between HQ and the field, this position ensures effective communication and a deep understanding of field needs at the executive level. The manager handles various reporting and customer experience tracking, delivers insightful ad‑hoc reports, and identifies opportunities to enhance service and parts operations.
Job Responsibilities
Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the field and that field needs and feedback are effectively relayed to HQ.
Conduct and lead regular meetings with the fleet field team to set priorities and gather insights and address concerns; support and present in meetings with executive leadership.
Develop and maintain tracking systems to monitor the performance and effectiveness of various programs across all fleets; implement strategies to improve retention and loyalty.
Analyze program data to assess outcomes, identify trends, and recommend improvements tailored to each fleet’s unique needs.
Lead and develop parts sales initiatives that will drive increased parts revenue through wholesale and retail channels.
Collect and analyze customer feedback and reporting and develop plans to improve fleet customer satisfaction and reduce vehicle downtime.
Lead strategies to grow Servicenet billing and recoveries, including customer loyalty, customer conquest, and expansion into the Independent Aftermarket.
Manage the fleet team budget, including current and future forecasting of part sales and expenses.
Create and deliver timely ad‑hoc reports to support decision‑making across different departments.
Utilize business intelligence tools to generate customized reports and dashboards tailored to stakeholder needs.
Collaborate cross‑functionally with departments such as Mopar Sales Reporting, Fleet Vehicle Sales, Quality Engineering, Supply Chain, Customer Care, and TSO to understand their data needs and provide relevant analytical support.
Communicate findings and recommendations effectively to both technical and non‑technical stakeholders.
Basic Qualifications
Bachelor’s degree in Business, Automotive, Marketing, Engineering, or a related discipline.
8+ years of experience in Part Sales, Marketing, Operations, or Finance.
3+ years of experience working with fleet customers.
Proven leadership capabilities.
Proven problem‑solving and analytical skills.
Capacity to review, understand, and analyze data from a business analytics standpoint.
Self‑starter with ability to multi‑task and take ownership of programs.
Excellent verbal and written communication skills.
Experienced presenter and public speaker.
Advanced user of Microsoft business tools, including advanced Excel skills and PowerPoint experience.
Robust understanding of Dealership Operations.
Preferred Qualifications
MBA.
Experience in project/program management.
Automotive/Dealership retail or aftermarket experience.
Mopar or OEM Field Experience.
Benefits Comprehensive Health & Well‑being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage, as well as an Employee Assistance Program (EAP) for confidential support on personal and professional challenges.
Family Building Benefit
We proudly support all paths to parenthood—including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off
Work‑life balance is paramount: 17+ paid holidays (including a shutdown from December 24th through New Years Day), vacation and float & wellbeing days, sick time, and fully paid parental leave.
Competitive Retirement Savings Plans
Employer match on contributions to 401(k), Roth, and Catch‑Up plans.
Employer contribution even if you don’t contribute.
Income Protection & Insurance Options
Benefit from both employer‑provided and voluntary plans, including life insurance, group accident, and critical illness protection.
Company Vehicle Lease Program
Eligible employees and immediate families can participate in the lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles.
Support for Your Growth and Giving Back
Tuition reimbursement.
Student loan refinancing programs.
18 paid volunteer hours each year to make a difference in your community.
When you join us, you’re not just building a career—you’re joining a company that supports you inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
EOE / Disability / Veteran
Seniority level Not Applicable
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The Fleet Business Development Manager plays a pivotal role in designing and implementing strategies to engage both our team, dealers and fleets to maximize profit and success in all aspects of our Aftersales operations, including Parts sales growth strategies in both the Dealer Retail and Wholesale channels, incentive and marketing programs, and enhancing Dealer processes to achieve best‑in‑class Customer Satisfaction and reduce fleet downtime. The manager also works to grow Mopar’s Centralized Billing program (Servicenet), which supports fleets seeking a more convenient way to do business with our dealer network. This program is crucial to departmental success as it invoices >$300M of parts and labor and drives nearly ~$9M in recoveries to cover key fleet team programs.
As a crucial two‑way filter for requests between HQ and the field, this position ensures effective communication and a deep understanding of field needs at the executive level. The manager handles various reporting and customer experience tracking, delivers insightful ad‑hoc reports, and identifies opportunities to enhance service and parts operations.
Job Responsibilities
Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the field and that field needs and feedback are effectively relayed to HQ.
Conduct and lead regular meetings with the fleet field team to set priorities and gather insights and address concerns; support and present in meetings with executive leadership.
Develop and maintain tracking systems to monitor the performance and effectiveness of various programs across all fleets; implement strategies to improve retention and loyalty.
Analyze program data to assess outcomes, identify trends, and recommend improvements tailored to each fleet’s unique needs.
Lead and develop parts sales initiatives that will drive increased parts revenue through wholesale and retail channels.
Collect and analyze customer feedback and reporting and develop plans to improve fleet customer satisfaction and reduce vehicle downtime.
Lead strategies to grow Servicenet billing and recoveries, including customer loyalty, customer conquest, and expansion into the Independent Aftermarket.
Manage the fleet team budget, including current and future forecasting of part sales and expenses.
Create and deliver timely ad‑hoc reports to support decision‑making across different departments.
Utilize business intelligence tools to generate customized reports and dashboards tailored to stakeholder needs.
Collaborate cross‑functionally with departments such as Mopar Sales Reporting, Fleet Vehicle Sales, Quality Engineering, Supply Chain, Customer Care, and TSO to understand their data needs and provide relevant analytical support.
Communicate findings and recommendations effectively to both technical and non‑technical stakeholders.
Basic Qualifications
Bachelor’s degree in Business, Automotive, Marketing, Engineering, or a related discipline.
8+ years of experience in Part Sales, Marketing, Operations, or Finance.
3+ years of experience working with fleet customers.
Proven leadership capabilities.
Proven problem‑solving and analytical skills.
Capacity to review, understand, and analyze data from a business analytics standpoint.
Self‑starter with ability to multi‑task and take ownership of programs.
Excellent verbal and written communication skills.
Experienced presenter and public speaker.
Advanced user of Microsoft business tools, including advanced Excel skills and PowerPoint experience.
Robust understanding of Dealership Operations.
Preferred Qualifications
MBA.
Experience in project/program management.
Automotive/Dealership retail or aftermarket experience.
Mopar or OEM Field Experience.
Benefits Comprehensive Health & Well‑being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage, as well as an Employee Assistance Program (EAP) for confidential support on personal and professional challenges.
Family Building Benefit
We proudly support all paths to parenthood—including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off
Work‑life balance is paramount: 17+ paid holidays (including a shutdown from December 24th through New Years Day), vacation and float & wellbeing days, sick time, and fully paid parental leave.
Competitive Retirement Savings Plans
Employer match on contributions to 401(k), Roth, and Catch‑Up plans.
Employer contribution even if you don’t contribute.
Income Protection & Insurance Options
Benefit from both employer‑provided and voluntary plans, including life insurance, group accident, and critical illness protection.
Company Vehicle Lease Program
Eligible employees and immediate families can participate in the lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles.
Support for Your Growth and Giving Back
Tuition reimbursement.
Student loan refinancing programs.
18 paid volunteer hours each year to make a difference in your community.
When you join us, you’re not just building a career—you’re joining a company that supports you inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
EOE / Disability / Veteran
Seniority level Not Applicable
#J-18808-Ljbffr