The Helper Bees
Care Advisor, Care Concierge (bilingual English/Spanish preferred but not requir
The Helper Bees, Doral, Florida, United States
Care Advisor, Care Concierge (bilingual English/Spanish preferred but not required)
Join our winning team, recently honored on Forbes list of Americas Best Startup Employers for 2025! The Helper Bees (THB) was created to fill an obvious need in an underserved community. We empower older adult citizens and their families in their search for quality, affordable in?home care providers by giving them the ability to easily review, choose, and access affordable quality in?home helpers. Mission
Help people stay home longer through data?driven services that transform both the payer and the care?recipient experience. Core Values : Quickly iterate through solutions We move at a fast pace which requires quick iterations to find a repeatable solution. Seek ways to create immediate impact Be thoughtful and proactive in how you make an impact on your team. Bee the teammate you want to work with We work as a team, help each other, and encourage each other. Ask questions, answer questions Ask the right questions and chime in to help others get up to speed. Take the time to celebrate wins Remind ourselves to create space to celebrate wins, big or small.
Job Summary
As a Care Advisor, Care Concierge you will assist benefit recipients with navigation of the product platform, recommend service offerings, and support completion of orders on behalf of members. You will use the results of assessments, screenings, and community resource knowledge to help clients achieve their care journey goals. Supervisory Responsibilities
None Duties & Responsibilities
Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs and capabilities. Make outbound calls to follow?up with members. Help members and families develop capacity to access resources including home?care, meals, transportation, errands, home modification, pest control, and social support services. Participate in the coordination and scheduling of services. Complete other duties as assigned or necessary.
Performance Metrics
Call metrics: inbound calls 30?second average for speed of answer. Quality assurance at least 80?%. After?call work time. NPS survey average: maintain an average score on member satisfaction surveys. Attendance adherence adherence to scheduled shifts and breaks. Testimonial submissions obtain member testimonial submissions from satisfied members.
Requirements
Required Skills / Abilities: Passionate about improving health outcomes through home and community?based services. Computer proficiency and knowledge of clerical functions. Interpersonal and telephonic communication skills. Excellent written and verbal communication skills. Proven experience answering inbound calls. Ability to work with multi?disciplinary teams. Excellent time?management and organizational skills. You thrive in a fast?paced start?up environment. Change doesnt scare you; it fuels you. Must be 18?years of age or older.
Education & Experience
High school diploma preferred. Experience in public or community health, or related field preferred. Experience in social services, care coordination, healthcare navigation, public health, community organizing, or volunteer work.
Physical Requirements
Ability to remain seated at work station for duration of workday. Operate computer and office productivity machinery such as phone and VoIP. Communicate information accurately to others. Observe details at close range (typically on a computer screen). Remote work is allowed at approved locations within the United States; requires reliable internet and a professional work environment.
Equal Opportunity Statement
The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal?opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non?merit based or legally protected grounds. We provide reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. Please be aware of and protect yourself from scams. Visit our careers page to view all current job openings. #J-18808-Ljbffr
Join our winning team, recently honored on Forbes list of Americas Best Startup Employers for 2025! The Helper Bees (THB) was created to fill an obvious need in an underserved community. We empower older adult citizens and their families in their search for quality, affordable in?home care providers by giving them the ability to easily review, choose, and access affordable quality in?home helpers. Mission
Help people stay home longer through data?driven services that transform both the payer and the care?recipient experience. Core Values : Quickly iterate through solutions We move at a fast pace which requires quick iterations to find a repeatable solution. Seek ways to create immediate impact Be thoughtful and proactive in how you make an impact on your team. Bee the teammate you want to work with We work as a team, help each other, and encourage each other. Ask questions, answer questions Ask the right questions and chime in to help others get up to speed. Take the time to celebrate wins Remind ourselves to create space to celebrate wins, big or small.
Job Summary
As a Care Advisor, Care Concierge you will assist benefit recipients with navigation of the product platform, recommend service offerings, and support completion of orders on behalf of members. You will use the results of assessments, screenings, and community resource knowledge to help clients achieve their care journey goals. Supervisory Responsibilities
None Duties & Responsibilities
Answer inbound calls to assist members with completing assessments and recommend a plan for services based on member needs and capabilities. Make outbound calls to follow?up with members. Help members and families develop capacity to access resources including home?care, meals, transportation, errands, home modification, pest control, and social support services. Participate in the coordination and scheduling of services. Complete other duties as assigned or necessary.
Performance Metrics
Call metrics: inbound calls 30?second average for speed of answer. Quality assurance at least 80?%. After?call work time. NPS survey average: maintain an average score on member satisfaction surveys. Attendance adherence adherence to scheduled shifts and breaks. Testimonial submissions obtain member testimonial submissions from satisfied members.
Requirements
Required Skills / Abilities: Passionate about improving health outcomes through home and community?based services. Computer proficiency and knowledge of clerical functions. Interpersonal and telephonic communication skills. Excellent written and verbal communication skills. Proven experience answering inbound calls. Ability to work with multi?disciplinary teams. Excellent time?management and organizational skills. You thrive in a fast?paced start?up environment. Change doesnt scare you; it fuels you. Must be 18?years of age or older.
Education & Experience
High school diploma preferred. Experience in public or community health, or related field preferred. Experience in social services, care coordination, healthcare navigation, public health, community organizing, or volunteer work.
Physical Requirements
Ability to remain seated at work station for duration of workday. Operate computer and office productivity machinery such as phone and VoIP. Communicate information accurately to others. Observe details at close range (typically on a computer screen). Remote work is allowed at approved locations within the United States; requires reliable internet and a professional work environment.
Equal Opportunity Statement
The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal?opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non?merit based or legally protected grounds. We provide reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. Please be aware of and protect yourself from scams. Visit our careers page to view all current job openings. #J-18808-Ljbffr