Flight Centre Travel Group
FCM - Dedicated Corporate Travel Consultant - Houston, TX
Flight Centre Travel Group, Houston, Texas, United States, 77246
Dedicated Corporate Travel Consultant
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the worlds top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named Worlds Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HERE About the Opportunity
This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business travelers needs. We encourage our Corporate Travel Consultants to study the travel policies of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first?name basis with. Our business hours are 8:00 AM to 8:00 PM CST MondayFriday. A typical schedule will include a 40?hour work week with five 8?hour shifts. This role is ideal for candidates located on the West Coast or in the Midwest, or those willing to work until 8:00 PM CST. Key Responsibilities Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel Build rapport and develop a relationship with business travelers to ensure their needs are in the hands of a trusted Corporate Travel team Ensure accurate and timely completion of reservations while meeting travelers needs Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintain accuracy throughout Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements Deliver consultative support and exceptional customer service throughout the booking process Keep clients informed about all necessary travel documents and health requirements for their destinations Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans
Experience & Qualifications
2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers. In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance. Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel. Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. A polished and professional demeanor when interacting with clients and colleagues. Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. Capacity to make quick and effective decisions to resolve travel-related issues promptly. Excellent communication skills to keep clients informed and reassured throughout the travel process. A deep commitment to delivering exceptional customer service with a focus on client satisfaction. Comfortable and proficient in using travel booking systems and various communication tools. Strong technical aptitude with the ability to troubleshoot and adapt to new technologies. Self?motivated with the ability to work independently and manage tasks successfully.
Work Perks! - Whats in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm. Have fun:
At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition:
Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering Youll have to experience it to believe it! Use your smarts:
Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel:
We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service. Personal connections:
We are a big business founded on personal relationships. Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice), Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job:
We offer genuine opportunities for people to grow and evolve. We back our people all the way:
We are strongly committed to supporting every single employee in their professional and personal development. Giving Back:
Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold?certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
Paid Time Off: A comprehensive time?off package, including up to 15 vacation days (pro-rated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long?term and short?term disability Flexible Spending Accounts Employee Assistance Program 401(k) program with partial match Tuition Reimbursement Program Employee Share Plan Ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full?time or part?time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. #LI?SC1#FCM#LI?Onsite Location Houston, TX If this sounds like the opportunity you have been waiting for, then APPLY NOW. For this position, we anticipate offering an hourly pay rate of $28.85. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USAs promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier?free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023) GBTA WINiT: DEI Leadership Pinnacle Award (2023) CHHR: 5?Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023, 2024) Newsweek: Americas Greatest Workplaces for Diversity (2024) #J-18808-Ljbffr
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the worlds top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named Worlds Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HERE About the Opportunity
This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business travelers needs. We encourage our Corporate Travel Consultants to study the travel policies of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first?name basis with. Our business hours are 8:00 AM to 8:00 PM CST MondayFriday. A typical schedule will include a 40?hour work week with five 8?hour shifts. This role is ideal for candidates located on the West Coast or in the Midwest, or those willing to work until 8:00 PM CST. Key Responsibilities Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel Build rapport and develop a relationship with business travelers to ensure their needs are in the hands of a trusted Corporate Travel team Ensure accurate and timely completion of reservations while meeting travelers needs Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintain accuracy throughout Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements Deliver consultative support and exceptional customer service throughout the booking process Keep clients informed about all necessary travel documents and health requirements for their destinations Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans
Experience & Qualifications
2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers. In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance. Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel. Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. A polished and professional demeanor when interacting with clients and colleagues. Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. Capacity to make quick and effective decisions to resolve travel-related issues promptly. Excellent communication skills to keep clients informed and reassured throughout the travel process. A deep commitment to delivering exceptional customer service with a focus on client satisfaction. Comfortable and proficient in using travel booking systems and various communication tools. Strong technical aptitude with the ability to troubleshoot and adapt to new technologies. Self?motivated with the ability to work independently and manage tasks successfully.
Work Perks! - Whats in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm. Have fun:
At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition:
Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering Youll have to experience it to believe it! Use your smarts:
Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel:
We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service. Personal connections:
We are a big business founded on personal relationships. Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice), Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job:
We offer genuine opportunities for people to grow and evolve. We back our people all the way:
We are strongly committed to supporting every single employee in their professional and personal development. Giving Back:
Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold?certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
Paid Time Off: A comprehensive time?off package, including up to 15 vacation days (pro-rated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long?term and short?term disability Flexible Spending Accounts Employee Assistance Program 401(k) program with partial match Tuition Reimbursement Program Employee Share Plan Ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full?time or part?time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. #LI?SC1#FCM#LI?Onsite Location Houston, TX If this sounds like the opportunity you have been waiting for, then APPLY NOW. For this position, we anticipate offering an hourly pay rate of $28.85. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USAs promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier?free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023) GBTA WINiT: DEI Leadership Pinnacle Award (2023) CHHR: 5?Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023, 2024) Newsweek: Americas Greatest Workplaces for Diversity (2024) #J-18808-Ljbffr