Ken Garff Automotive Group
Remote Inbound Customer Service Representative
Ken Garff Automotive Group, Draper, Utah, United States, 84020
Remote Inbound Customer Service Representative page is loaded## Remote Inbound Customer Service Representativelocations:
Service Call Center - Draper, UTtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0041217**Remote Customer Service Representative - Ken Garff Listening Center**The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!Great work schedule!The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:30 PM Saturdays, and closed Sundays. Mountain Time. **Training class will start February 23rd, 2026.**Network Requirements:* Ethernet connection only (must be hard-wired to router or wall port)* Minimum speeds: 50 Mbps download / 20 Mbps upload* Maximum ping: 40 ms or lowerEquipment Requirements:* Must provide your own equipment* Minimum of 2 monitors (dual-monitor setup required)* Webcam (built-in or external)* Smartphone* Headset with microphone* Keyboard and mouse* A computer, either a desktop (PC Windows) or a laptop with a working webcam* Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent)* RAM: 16 GB minimum* Storage: 64 GB or more* System Firmware: UEFI with Secure Boot enabled* TPM: Version 2.0* Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver* Operating System: **Windows 11 required**
*Apple/Mac devices are not supported** Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam* Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimumHere’s what you’ll be doing:* Answer inbound customer calls promptly and professionally.* Determine the customer’s concerns and schedule the necessary appointment.* Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.* Document and update customer records.* Establish and maintain great customer relationships.* Be a team player and uphold Ken Garff’s standards of professionalism and integrity.Qualifications:* Positive, energetic, enthusiastic, and service-oriented.* Must provide your own equipment* Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm* The ability to help solve customer problems* Excellent problem-solving and communication skills. (Written and verbal)* Ability to multitask, organize & prioritize—in other words, work smart.* Previous customer service or call center experience is a plus.* High School Diploma or equivalent* Must be 18 years or older and authorized to work in the U.S.* Bilingual in Spanish is a PLUS!* Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or IowaBenefits of working at Ken Garff Listening Center:* Earn a college degree, no cost to you!* Paid training—we care about your success.* Flexible schedule!* Real career growth at a nationwide automotive powerhouse* Competitive base pay* Paid Time Off* Great benefits package:
Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance* 401 (k) with Company match* Optional Year-end bonus program* Employee discounts on Vehicle Purchase, Parts, Service, and More!* Great people with a great cultureJob Type: Full-Time (35–40-hour work week)Pay: Starting at $16.00 per hour**$16.25 per hour for Spanish bilingual candidates**We are an Equal Opportunity Employer
((We Hear You)) #J-18808-Ljbffr
Service Call Center - Draper, UTtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0041217**Remote Customer Service Representative - Ken Garff Listening Center**The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!Great work schedule!The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:30 PM Saturdays, and closed Sundays. Mountain Time. **Training class will start February 23rd, 2026.**Network Requirements:* Ethernet connection only (must be hard-wired to router or wall port)* Minimum speeds: 50 Mbps download / 20 Mbps upload* Maximum ping: 40 ms or lowerEquipment Requirements:* Must provide your own equipment* Minimum of 2 monitors (dual-monitor setup required)* Webcam (built-in or external)* Smartphone* Headset with microphone* Keyboard and mouse* A computer, either a desktop (PC Windows) or a laptop with a working webcam* Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent)* RAM: 16 GB minimum* Storage: 64 GB or more* System Firmware: UEFI with Secure Boot enabled* TPM: Version 2.0* Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver* Operating System: **Windows 11 required**
*Apple/Mac devices are not supported** Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam* Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimumHere’s what you’ll be doing:* Answer inbound customer calls promptly and professionally.* Determine the customer’s concerns and schedule the necessary appointment.* Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.* Document and update customer records.* Establish and maintain great customer relationships.* Be a team player and uphold Ken Garff’s standards of professionalism and integrity.Qualifications:* Positive, energetic, enthusiastic, and service-oriented.* Must provide your own equipment* Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm* The ability to help solve customer problems* Excellent problem-solving and communication skills. (Written and verbal)* Ability to multitask, organize & prioritize—in other words, work smart.* Previous customer service or call center experience is a plus.* High School Diploma or equivalent* Must be 18 years or older and authorized to work in the U.S.* Bilingual in Spanish is a PLUS!* Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or IowaBenefits of working at Ken Garff Listening Center:* Earn a college degree, no cost to you!* Paid training—we care about your success.* Flexible schedule!* Real career growth at a nationwide automotive powerhouse* Competitive base pay* Paid Time Off* Great benefits package:
Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance* 401 (k) with Company match* Optional Year-end bonus program* Employee discounts on Vehicle Purchase, Parts, Service, and More!* Great people with a great cultureJob Type: Full-Time (35–40-hour work week)Pay: Starting at $16.00 per hour**$16.25 per hour for Spanish bilingual candidates**We are an Equal Opportunity Employer
((We Hear You)) #J-18808-Ljbffr