FHN Financial
Client Services Analyst Overview
The Client Services Analyst is responsible for providing first and second level technical support for FHN Financial employees who rely on information technology to perform their jobs and maintain a competitive advantage. The successful candidate will possess a thorough working knowledge of current desktop applications (Windows, Office, Internet browsers, etc.), hardware, virus protection, PowerShell, Windows security procedures along with a general knowledge of networking and mobile devices in a structured corporate environment. The Client Services Analyst is a part of the FHN Financial Information Technology Client Services team and works closely with IT infrastructure administrators, among others, to ensure a highly available and highly responsive systems environment for FHN Financial, an energetic and fast‑paced leader in financial markets. FHN Financial Environment
FHN Financial is headquartered in Memphis, Tennessee, with Regional Offices across the United States. FHN Financial has invested in Information Technology to provide superior service to our customers, who are primarily financial institutions and portfolio managers. FHNF leverages technology and its proprietary systems for competitive advantage and is committed to best practices and regulatory compliance in systems design, availability, security, and reliability. Responsibilities
Areas of specific responsibility: First and second level support: assistance and problem resolution with desktop systems and applications, file access, password lockouts and resets, file restorations from backup, security issues, permissions, e‑mail issues, network connectivity, internet issues, printer issues, workstation support, and mobile wireless device support. Participation in IT projects, equipment and client moves and changes, application roll‑out, security‑focused projects, equipment build and deployment, and other special activities. Conducting training sessions for FHNF employees. Occasional after‑hours project work and routine on‑call support. Qualifications
Preferred a bachelor’s degree in computer science, information systems, or related discipline. Required two years of IT experience with demonstrated success in client‑level problem resolution and customer interaction. Strong teamwork, excellent written and oral communication skills, and a commitment to customer service. Physical ability to lift 50‑pound equipment and to move technology as required. Capability to work well under pressure and to organize and prioritize tasks for multiple projects simultaneously. About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30 2024, is a leading regional financial services company dedicated to helping clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The company offers commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights
Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6 % match Corporate Diversity Commitment
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We elevate equity, provide capital and counsel, and commit to excellence in everything we do. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Client Services Analyst is responsible for providing first and second level technical support for FHN Financial employees who rely on information technology to perform their jobs and maintain a competitive advantage. The successful candidate will possess a thorough working knowledge of current desktop applications (Windows, Office, Internet browsers, etc.), hardware, virus protection, PowerShell, Windows security procedures along with a general knowledge of networking and mobile devices in a structured corporate environment. The Client Services Analyst is a part of the FHN Financial Information Technology Client Services team and works closely with IT infrastructure administrators, among others, to ensure a highly available and highly responsive systems environment for FHN Financial, an energetic and fast‑paced leader in financial markets. FHN Financial Environment
FHN Financial is headquartered in Memphis, Tennessee, with Regional Offices across the United States. FHN Financial has invested in Information Technology to provide superior service to our customers, who are primarily financial institutions and portfolio managers. FHNF leverages technology and its proprietary systems for competitive advantage and is committed to best practices and regulatory compliance in systems design, availability, security, and reliability. Responsibilities
Areas of specific responsibility: First and second level support: assistance and problem resolution with desktop systems and applications, file access, password lockouts and resets, file restorations from backup, security issues, permissions, e‑mail issues, network connectivity, internet issues, printer issues, workstation support, and mobile wireless device support. Participation in IT projects, equipment and client moves and changes, application roll‑out, security‑focused projects, equipment build and deployment, and other special activities. Conducting training sessions for FHNF employees. Occasional after‑hours project work and routine on‑call support. Qualifications
Preferred a bachelor’s degree in computer science, information systems, or related discipline. Required two years of IT experience with demonstrated success in client‑level problem resolution and customer interaction. Strong teamwork, excellent written and oral communication skills, and a commitment to customer service. Physical ability to lift 50‑pound equipment and to move technology as required. Capability to work well under pressure and to organize and prioritize tasks for multiple projects simultaneously. About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30 2024, is a leading regional financial services company dedicated to helping clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The company offers commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights
Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6 % match Corporate Diversity Commitment
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We elevate equity, provide capital and counsel, and commit to excellence in everything we do. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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