Janus Henderson Investors
IT Service Desk Specialist
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Janus Henderson Investors Responsibilities Provide high-touch, white glove IT support to executives and staff in the New York City office, ensuring a seamless and professional user experience. Deliver remote and onsite technical support to global employees across multiple time zones. Diagnose and resolve hardware, software, and network issues promptly and effectively. Manage and maintain IT assets including laptops, mobile devices, AV systems, and peripherals. Partner with global IT teams to ensure consistent service delivery and alignment with support standards. Facilitate onboarding and offboarding processes, including device setup, account provisioning, and user orientation. Maintain detailed documentation of support requests, resolutions, and asset inventory. Support and maintain meeting room technology and video conferencing systems to ensure reliability and ease of use. Identify and implement opportunities for process improvement to enhance IT service quality and efficiency. Carry out other duties as assigned.
What to expect when you join our firm
Hybrid working and reasonable accommodations Generous Holiday policies Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace the mindfulness app Corporate membership to ClassPass and other health and well-being benefits Unique employee events and programs including a 14er challenge Complimentary beverages, snacks and all employee Happy Hours
Must have skills
Minimum of 3 years of experience in IT support or service delivery, ideally within a global organization. Strong proficiency in Windows, macOS, Office 365, and commonly used enterprise applications. Exceptional communication and interpersonal skills with a strong customer service orientation. Proven experience supporting VIPs or executive-level users in a high-demand environment. Ability to work independently, prioritize tasks, and thrive in a fast-paced setting. Familiarity with ITIL practices and service management platforms such as ServiceNow. Must possess experience with Active Directory and Multi-Factor Authentication (MFA).
Nice to have skills
Experience with iOS and Mac management tools is a plus.
Supervisory responsibilities
No
Potential for growth
Mentoring Leadership development programs Regular training Career development services Continuing education courses
Compensation
The base hourly range for this position is $38.46 - $40.87. This range is estimated for this role. Actual pay may be different. This position will be open through the end of December 2025. Benefits
Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. Equal Opportunity Employer
Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Additional Information
Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology #J-18808-Ljbffr
at
Janus Henderson Investors Responsibilities Provide high-touch, white glove IT support to executives and staff in the New York City office, ensuring a seamless and professional user experience. Deliver remote and onsite technical support to global employees across multiple time zones. Diagnose and resolve hardware, software, and network issues promptly and effectively. Manage and maintain IT assets including laptops, mobile devices, AV systems, and peripherals. Partner with global IT teams to ensure consistent service delivery and alignment with support standards. Facilitate onboarding and offboarding processes, including device setup, account provisioning, and user orientation. Maintain detailed documentation of support requests, resolutions, and asset inventory. Support and maintain meeting room technology and video conferencing systems to ensure reliability and ease of use. Identify and implement opportunities for process improvement to enhance IT service quality and efficiency. Carry out other duties as assigned.
What to expect when you join our firm
Hybrid working and reasonable accommodations Generous Holiday policies Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace the mindfulness app Corporate membership to ClassPass and other health and well-being benefits Unique employee events and programs including a 14er challenge Complimentary beverages, snacks and all employee Happy Hours
Must have skills
Minimum of 3 years of experience in IT support or service delivery, ideally within a global organization. Strong proficiency in Windows, macOS, Office 365, and commonly used enterprise applications. Exceptional communication and interpersonal skills with a strong customer service orientation. Proven experience supporting VIPs or executive-level users in a high-demand environment. Ability to work independently, prioritize tasks, and thrive in a fast-paced setting. Familiarity with ITIL practices and service management platforms such as ServiceNow. Must possess experience with Active Directory and Multi-Factor Authentication (MFA).
Nice to have skills
Experience with iOS and Mac management tools is a plus.
Supervisory responsibilities
No
Potential for growth
Mentoring Leadership development programs Regular training Career development services Continuing education courses
Compensation
The base hourly range for this position is $38.46 - $40.87. This range is estimated for this role. Actual pay may be different. This position will be open through the end of December 2025. Benefits
Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. Equal Opportunity Employer
Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Additional Information
Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology #J-18808-Ljbffr