FW Trucking
Customer Service Account Specialist
FW Logistics is an experienced logistics service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. Join our team as a Customer Service Account Specialist. Hours:
Monday to Friday, 07:00 am to 03:30 pm Location:
111 Winnebago St., Saint Louis, MO 63118 Pay:
$18.00/hr Essential Duties / Responsibilities Represent FW Logistics in a courteous and professional manner at all times. Proactive communications with customers regarding the services delivered by the Company. Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns. Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS). Ensure accurate order entry and release of same information to staff as needed. Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Prompt follow up to ensure that appropriate changes are made to resolve customer issues. Contact customers to respond to inquiries or to notify them of their order status or any adjustments. Verify the accuracy and completeness of information that appears questionable. Other duties as assigned.
Requirements
Accountable demonstrating individual accountability, never adopting a Thats not my job! attitude. Adaptable able to demonstrate flexibility and agility to ensure customer and client needs are met. Results Driven passion to create positive results that maximize sustainable profitability for our future success. Compassionate able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality. Intermediate Microsoft Outlook, Word, and Excel skills. Ability to write reports, business correspondence and read/interpret documents. Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to communicate verbally and written effectively.
Education and Experience
Minimum: High School diploma or equivalent and 2 years in a customer service account management role. Physical Requirements
Use a computer, telephone, and other office equipment. Sit for extended periods of time, up to 8 hours a day if required. May require walking primarily on a level surface for periodic periods throughout the day. May include lifting up to 25 pounds on occasion.
Primary Environment
Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions. Benefits
Competitive salary. Paid weekly via W2 & Direct Deposit. Personal Time Off. Health, dental, and vision insurance plans. 401K with 4% match retirement savings plan.
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FW Logistics is an experienced logistics service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. Join our team as a Customer Service Account Specialist. Hours:
Monday to Friday, 07:00 am to 03:30 pm Location:
111 Winnebago St., Saint Louis, MO 63118 Pay:
$18.00/hr Essential Duties / Responsibilities Represent FW Logistics in a courteous and professional manner at all times. Proactive communications with customers regarding the services delivered by the Company. Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns. Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS). Ensure accurate order entry and release of same information to staff as needed. Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Prompt follow up to ensure that appropriate changes are made to resolve customer issues. Contact customers to respond to inquiries or to notify them of their order status or any adjustments. Verify the accuracy and completeness of information that appears questionable. Other duties as assigned.
Requirements
Accountable demonstrating individual accountability, never adopting a Thats not my job! attitude. Adaptable able to demonstrate flexibility and agility to ensure customer and client needs are met. Results Driven passion to create positive results that maximize sustainable profitability for our future success. Compassionate able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality. Intermediate Microsoft Outlook, Word, and Excel skills. Ability to write reports, business correspondence and read/interpret documents. Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to communicate verbally and written effectively.
Education and Experience
Minimum: High School diploma or equivalent and 2 years in a customer service account management role. Physical Requirements
Use a computer, telephone, and other office equipment. Sit for extended periods of time, up to 8 hours a day if required. May require walking primarily on a level surface for periodic periods throughout the day. May include lifting up to 25 pounds on occasion.
Primary Environment
Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions. Benefits
Competitive salary. Paid weekly via W2 & Direct Deposit. Personal Time Off. Health, dental, and vision insurance plans. 401K with 4% match retirement savings plan.
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