Position Details
Job Title: NG911 Telephony Subject Matter Expert (SME)
Assignment Title: A – MWBE NG911 Telephony SME
Labor Category: Specialist 3
Location: 2 MetroTech Center, Brooklyn, NY 11201
Work Type: On-Site (Hybrid/Remote as required)
Schedule: Monday–Friday, 9:00 AM–5:00 PM ET (35 hours/week)
Start Date: December 29, 2025
End Date: November 30, 2026
Total Hours: 1820
Maximum Hourly Rate: $191.51
Job Description
The NG911 Telephony Subject Matter Expert (SME) will provide expert-level guidance and technical oversight for the Class 1/2/3 and Call Handling upgrades within the Next Generation 9-1-1 emergency call system. This role ensures that all telephony components meet industry standards, operate reliably, and align with project requirements throughout configuration, integration, and testing phases.
The SME will oversee system implementation, validate telephony configurations, support testing cycles, and ensure system behavior aligns with architectural and operational expectations.
Scope of Services
The NG911 Telephony SME will be responsible for:
- Managing and overseeing all telephony components of the NG9-1-1 system implementation.
- Ensuring compliance with policies, procedures, and best practices for telephony systems.
- Validating telephony configurations during implementation.
- Creating and providing test cases for SAT and SIT.
- Identifying risks associated with telephony integrations.
- Validating SAT and SIT results, reviewing system flows, and ensuring expected system behavior.
- Supporting testing, troubleshooting, and cutover events for critical voice infrastructure.
Mandatory Skills & Experience (Required)
Candidates must meet all mandatory requirements:
- Minimum 12 years of experience in relevant technical or business applications, platforms, or methodologies.
- Ability to develop and maintain call-flow diagrams, signaling validation scripts, and interoperability matrices across PSAC I, PSAC II, and vendor sites.
- Experience collaborating with vendors such as MSCI, Motorola, NICE, Cisco, and telecom carriers to resolve interoperability, signaling, and audio quality issues.
- Strong background in testing, troubleshooting, and participating in cutover events involving voice infrastructure.
- Expertise in designing and validating call routing workflows based on NENA STA-010, STA-012, STA-019 standards.
- Proficiency in configuring and analyzing SIP messages , SDP negotiation , and trunk performance across SBCs/gateways.
- Knowledge of mappings between ESRP, BCF, and CHS components for voice, text, and multimedia calls.
- Experience ensuring accurate implementation of ECRF/LVF for location-based routing.
- Ability to work with network/integration engineers on ESiNET QoS , DSCP tagging , and failover routing.
- Experience validating carrier connectivity for private IP trunk services.
- Ability to support redundancy testing and performance benchmarking across PSAC I, PSAC II, and NGCS data centers.
- Skilled in analyzing SIP traces, CDRs, packet captures to validate system behavior under load/failover.
- Experience collaborating with test engineers to develop test scripts and verification plans for production readiness.
- Strong communication, business writing, and interpersonal skills.
- Knowledge of public safety and emergency services operational environments.
- Experience with IP voice design, management, auditing, and monitoring.
- Familiarity with logging and recording technologies for legacy and IP PBX systems.
- Ability to collaborate effectively with both internal teams and external partners across multiple service areas.
Special Requirements
- No special requirements specified.
- Ability to come on-site as needed, even if working hybrid/remote.
Compensation: $110.00 per hour
About Us
Priority Cares Home Services is a New York-based agency dedicated to providing compassionate care to communities across Queens, Brooklyn, Bronx, Westchester, and Staten Island. We offer coordination services for various Medicaid waiver programs, including NHTD, TBI, and PCA.
Our experienced team ensures that clients receive top-quality care from their designated caregivers, with ongoing support and information available as needed. We prioritize the comfort and well-being of both clients and caregivers, ensuring that aid/caregivers are paid on time and without hassle.
Mission
We are dedicated to delivering compassionate and reliable home care services that empower individuals to live with dignity and independence. Through CDPAP, NHTD, and TBI services, we ensure our clients receive personalized care that promotes well-being and enhances quality of life.
Vision
To lead the home care industry in providing comprehensive, person-centered services that enable individuals to thrive in their own homes while fostering greater community support and involvement.
Values
- Compassion : We put the well-being of our clients first, ensuring their comfort and care are at the heart of everything we do.
- Independence : We support individuals in maintaining control over their lives and decisions through personalized care.
- Respect : Every individual is treated with dignity, ensuring that their needs and preferences are prioritized.
- Integrity : We uphold the highest ethical standards in care provision, ensuring transparency and accountability.
- Inclusivity : We are committed to serving diverse populations and making our services accessible to all.