Associate Director/Director, Global Growth, Lifecycle (Relocate to Singapore)

Associate Director/Director, Global Growth, Lifecycle (Relocate to Singapore)

Join to apply for the Associate Director/Director, Global Growth, Lifecycle (Relocate to Singapore) role at Airwallex

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
We proudly founded in Melbourne with a team of over 2,000 bright innovators across 26 offices worldwide. Valued at USD 8 billion and backed by world‑leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the future of global payments. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise, sharp thinking, and are motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; you turn zero‑to‑one ideas into real products and “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking.

About The Team

You’ll be part of a collaborative, results‑driven Growth team that thrives on elevating customer experience and deepening lifetime value. We value creativity, data‑driven decision‑making, and a builder’s mindset. Our team is passionate about finding new ways to deliver value to customers and scale Airwallex’s impact globally. We support continuous learning, mentorship, and career growth, and we celebrate diverse perspectives and backgrounds.

What You’ll Do

We’re looking for an Associate Director, Global Growth, Lifecycle to own and optimise the full customer journey. In this role, you’ll turn data into insights and insights into measurable growth — improving conversion, activation, and retention across the funnel. You’ll lead a growing team, partner cross‑functionally, and evolve lifecycle from execution into a strategic growth lever.

Location

This role is based in Singapore.

Responsibilities

• Set and execute lifecycle strategy – define and launch campaigns that drive conversion, activation, and retention across the customer journey.
• Optimise performance with data – build a rigorous test‑and‑learn approach using quantitative analysis to uncover root causes of performance shifts and continuously improve outcomes.
• Lead and develop a team – guide a growing lifecycle team, setting priorities, sharpening their analytical toolkit, and raising the bar for execution quality.
• Drive cross‑functional impact – partner with Product, Data Science and Marketing Operations to ensure lifecycle campaigns are tightly integrated into the broader growth engine.
• Make lifecycle a strategic growth lever – champion lifecycle marketing as a growth lever and help evolve the team’s scope from execution to optimisation, insights, and strategic influence across the funnel.

Qualifications

Minimum Qualifications

• 10+ years’ experience in Growth, with at least 3 years managing a team.
• Strategic problem solving – strong strategic and growth mindset, able to identify opportunities across the customer journey and translate insights into scalable, measurable initiatives.
• Analytical toolkit – advanced analytical skills with the ability to interpret data, diagnose performance drivers, and develop data‑backed recommendations.
• Marketing exposure – understanding of lifecycle marketing, with hands‑on experience designing and executing programs that drive customer conversion, activation, and retention.
• Creativity and user focus – combines creative thinking with data‑driven insight to deliver user‑centric content that engages and drives action across lifecycle touchpoints.
• Leadership – experience leading projects or teams, with the ability to coach others and raise performance standards.
• Communication – structured, communicator comfortable influencing senior stakeholders.
• Bias to action – entrepreneurial mindset with a track record of delivering results in fast‑paced, dynamic environments.
• Bachelor’s degree in a relevant field.

Preferred Qualifications

• Experience in fintech, product‑led growth, or B2B SaaS.
• Experience in fast‑paced environments, preferably within a startup or scale‑up.
• Advanced degree (MBA or Master’s) is a plus.
• Experience with SQL or close collaboration with data teams preferred.
• Hands‑on experience in Lifecycle/CRM marketing.

Compensation

Compensation Range: SGD 180K − SGD 330K

Equal Opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Applicant Safety Policy: Fraud and Third‑Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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