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Nesco Resource

Error Resolution Specialist

Nesco Resource, Phoenix, Arizona, United States, 85003

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Overview

Job Summary Sometimes our documents can be a mystery and we are looking for people that enjoy solving problems. This position is responsible for reviewing errors, researching and analyzing information to correct tax documents and payments that require further analysis. If you like to work with a great team that collaborates, is hyper-focused on supporting the customer, and solving problems, this role is for you. Responsibilities

This position works independently to Research, Analyze and Validate documents and payments that require a more detailed review. This position will consult a procedural manual for direction. You will be working with two systems to acquire information or correct inaccurate material and will be performing mathematical calculations, cross-referencing, and researching of system and taxpayer errors. You will be responsible for accurate and productive work in a deadline driven work setting. Requirements

Knowledge of: Banking credits and debits. Computer skills: Microsoft Word, Excel, Outlook, Google Suites Skill in: Analyzing and evaluating of claims. Critical thinking. Collaboratively & independently problem solve. Multitasking and attention to detail. Interpersonal relationships. Ability to: Handle changing priorities to meet required deadlines. Perform mathematical computations. Analyze data and make decisions. Perform tasks with precision and speed. About The Department

The Arizona Department of Revenue is focused on providing an exceptional experience for our staff and customers. We live our Mission.... Serve Taxpayers! Our culture is important to us and we seek people that love to learn, enjoy collaborating with different groups to solve problems, and like a fun challenge. Working Location

Will need to be onsite for the first day (Orientation). Position will be remote after the first day. Required Skills (MUST BE INCLUDED ON RESUMES)

Google Suite, Banking Credits & Debits. If the candidate does not have these skills, they will be rejected. Other requirements: working in multiple applications in a production-based environment with standards, goals and deadlines Benefits

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Equal Employment Opportunity

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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