Cornerstone Systems, Inc.
About Cornerstone Systems
Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence.
Job Summary Cornerstone Systems is seeking an
Intermodal-Account Coordinator
for our corporate office located in Memphis, TN. The Account Coordinator, supporting the Intermodal Operations department, represents the core of our Company’s operation as they are responsible for coordinating daily freight load movements on a national scale, while maintaining customer satisfaction in an extremely high-pressure, time-sensitive atmosphere. They are a motivated, self-starter able to manage multiple projects at once within a fast-paced environment. This role is crucial in ensuring compliance with company SOPs, maintaining service excellence, and contributing to the growth of our customer and carrier network. While the following outlines the general responsibilities and requirements, it is not exhaustive, as flexibility and initiative are highly valued in this dynamic role.
Primary Duties and Responsibilities:
Determine and secure most profitable equipment type including equipment requests
Schedule pick up appointments based on customer guidelines
Dispatch origin carrier
Perform rail billing and assign gate reservations when needed
Monitor and work Pre-ship and Origin tabs in Edge
Manage equipment pools, reconciliation, and reporting
Ensure loads are in gated in a timely manner
Enter all relevant information (arrival and departure times, notes, etc.)
Review and work active alerts in Edge
Communicate and enter carrier deductions if applicable
Review and process accessorials which occur at origin
Communicate with carriers, customers, and railroads
Schedule delivery appointments based on customer guidelines
Dispatch destination carrier
Monitor and work transit and destination tabs in Edge
Manage equipment pools, reconciliation, and reporting
Ensure termination of empty equipment in a timely manner
Enter all relevant information (arrival and departure times, notes, etc.)
Review and work all active alerts in Edge
Communicate and enter carrier deductions if applicable
Review and process accessorials which occur at destination
Review team emails, prioritize, and respond in a timely manner
Review and process accessorials incurred at destination
Run various reports which will assist in properly managing customer’s loads
Provide problem resolution as needed
Identify trends or concerns with each customer and/or carrier and communicate to the team leader, manager and/or sales
Communicate any additional charges which could occur to the customer
Back up for other team members and/or team leader, as needed
Provide on-call coverage as assigned by team leader or supervisor
Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
Regular and reliable attendance expected
Other work-related duties as assigned by supervisor/manager
Minimum Knowledge, Abilities and Skills Required
Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred but not required.
3-5+ years of related work experience within transportation or logistics, and/or additional or specialized training in transportation, logistics, or similar area of study; working knowledge of intermodal transportation preferred, but not required
Cost management experience preferred, but not required
Must have excellent oral and written communication skills, as well as interpersonal skills
Must possess a strong sense of urgency
Strong negotiating skills
Must possess strong attention to detail
Able to manage multiple projects simultaneously, and can work well under pressure
Proficient in Microsoft Office Suite, and Outlook
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Job Summary Cornerstone Systems is seeking an
Intermodal-Account Coordinator
for our corporate office located in Memphis, TN. The Account Coordinator, supporting the Intermodal Operations department, represents the core of our Company’s operation as they are responsible for coordinating daily freight load movements on a national scale, while maintaining customer satisfaction in an extremely high-pressure, time-sensitive atmosphere. They are a motivated, self-starter able to manage multiple projects at once within a fast-paced environment. This role is crucial in ensuring compliance with company SOPs, maintaining service excellence, and contributing to the growth of our customer and carrier network. While the following outlines the general responsibilities and requirements, it is not exhaustive, as flexibility and initiative are highly valued in this dynamic role.
Primary Duties and Responsibilities:
Determine and secure most profitable equipment type including equipment requests
Schedule pick up appointments based on customer guidelines
Dispatch origin carrier
Perform rail billing and assign gate reservations when needed
Monitor and work Pre-ship and Origin tabs in Edge
Manage equipment pools, reconciliation, and reporting
Ensure loads are in gated in a timely manner
Enter all relevant information (arrival and departure times, notes, etc.)
Review and work active alerts in Edge
Communicate and enter carrier deductions if applicable
Review and process accessorials which occur at origin
Communicate with carriers, customers, and railroads
Schedule delivery appointments based on customer guidelines
Dispatch destination carrier
Monitor and work transit and destination tabs in Edge
Manage equipment pools, reconciliation, and reporting
Ensure termination of empty equipment in a timely manner
Enter all relevant information (arrival and departure times, notes, etc.)
Review and work all active alerts in Edge
Communicate and enter carrier deductions if applicable
Review and process accessorials which occur at destination
Review team emails, prioritize, and respond in a timely manner
Review and process accessorials incurred at destination
Run various reports which will assist in properly managing customer’s loads
Provide problem resolution as needed
Identify trends or concerns with each customer and/or carrier and communicate to the team leader, manager and/or sales
Communicate any additional charges which could occur to the customer
Back up for other team members and/or team leader, as needed
Provide on-call coverage as assigned by team leader or supervisor
Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
Regular and reliable attendance expected
Other work-related duties as assigned by supervisor/manager
Minimum Knowledge, Abilities and Skills Required
Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred but not required.
3-5+ years of related work experience within transportation or logistics, and/or additional or specialized training in transportation, logistics, or similar area of study; working knowledge of intermodal transportation preferred, but not required
Cost management experience preferred, but not required
Must have excellent oral and written communication skills, as well as interpersonal skills
Must possess a strong sense of urgency
Strong negotiating skills
Must possess strong attention to detail
Able to manage multiple projects simultaneously, and can work well under pressure
Proficient in Microsoft Office Suite, and Outlook
#J-18808-Ljbffr