Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the consulting industry. We have a role that we are looking to fill for a contract position with a top tier consulting firm. If you are interested in becoming part of a team where you can contribute to drive both personal and organizational goals, this may be the right fit for you! For further information on the role, and job responsibilities, please read and apply below!
salary: $50 - $55 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
Responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. As a reminder, all content is completely benign and does not consist of any objectionable content.
- Review and validate images
- Ensuring requests are completed thoroughly and accurately within the appropriate timeframe
- Ensure compliance in following company and client policies/practices
- Maintain up-to-date knowledge of client policies, statutory requirements, and special handling procedures
- Maintain accuracy in investigation method of cases and consistent at providing observations for product improvement
- Prioritize own activities and assist team members as needed to meet client deadlines and quality standards
- Assist in QA and SME work
- Provide input into process improvement
- Ahere to client SLAs
- Participate in buddy program to mentor new joiners
- Participate in cross-functional training
- Meet daily, weekly, and monthly productivity and quality targets set for the role as per OKR
- Work effectively in a collaborative environment to support client needs and other stakeholders
- Update all required daily/weekly/monthly templates and reports.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.