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Spade Recruiting

Customer Service Rep - Work From Home

Spade Recruiting, Oakland, California, United States

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Our organization operates under a fully unionized benefits structure and partners with tens of thousands of unions and member-based associations across North America and internationally. For more than six decades, we have focused on providing supplemental and long-term benefit programs designed to support working families throughout different stages of life.

What the Role Involves

* Communicating with members through inbound and outbound calls * Scheduling and conducting virtual appointments with individuals who request benefit information * Presenting benefit programs in a clear and professional manner * Completing digital documentation accurately and efficiently * Supporting quality standards and ongoing professional development

What We're Looking For

* Strong verbal communication and interpersonal skills * Positive attitude and professional demeanor * Ability to work effectively with individuals and teams * Customer service or client-facing experience is an asset * Comfortable working with basic computer systems and digital tools * Authorized to work in the United States or Canada

What's Offered

* Comprehensive benefits package * Fully remote work environment * Flexible scheduling options * Weekly compensation with performance-based bonus opportunities * Eligibility for company-sponsored annual travel incentives

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