Papaya Global
Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals.Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction.Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments.Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align Papaya's solutions with their evolving workforce strategies.Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization.Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences.RFP & Proposal Support: Collaborate on RFPs/RFIs with Sales and leadership, contribute to compelling proposals, and participate in client presentations and interviews.Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary.Process Optimization: Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies and drive operational excellence. Why Papaya Global? * Be part of a mission-driven company transforming a $50B+ industry. * Work with passionate professionals from over 30 countries. * Thrive in a fast-paced, innovation-driven, and inclusive culture. * Enjoy career growth, learning opportunities, and competitive benefits. Requirements * Bachelor's degree in Business, Marketing, or a related field. * 4+ years' experience in a team lead or managerial role within account management or sales. * 5+ years' experience in client-facing roles such as Account Management or Customer Success, preferably in B2B tech, HRIS, payroll, or fintech environments. * Proven ability to build and nurture client relationships across mid to strategic levels. * Strong leadership, coaching, and motivational skills. * Exceptional interpersonal, negotiation, and communication skills. * Proficiency in CRM platforms (e.g., Salesforce) and project management tools. * Analytical mindset with strong problem-solving abilities. * Comfortable working cross-functionally in a fast-paced, global organization. * Deep customer orientation and passion for delivering exceptional service