Car Spa, Inc.
Full job description
Essential Duties and Responsibilities:
* Complete Car Spa's Service Advisor Certification Program. * Follow the 7-step model (observe the vehicle, greet the customer, relate observation, make a recommendation, pause, respond to acceptance or rejection, send off the customer) to achieve customer satisfaction and sales goals. * Process customer transactions (all types of tender) at the entrance to tunnel. * Operate Point-of-Sale System and Tunnel Control System (as applicable to location). * Remove or prepare vehicle accessory items that may be jeopardized in the car wash tunnel. * Answer questions that customers may have about all services offered by Car Spa. * Cross-trained to perform all vehicle services, including car wash and express detail services. * Other duties as assigned. * This position is eligible for bi-weekly bonuses!
Working Conditions:
* All work is done outdoors in all types of weather. * Safety is a prime concern due to the constant traffic movement. You must be alert and move safely around moving vehicles. * You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. You must be able to step up into and down out of vehicles.
Qualifications:
Mandatory
* Customer service experience * Strong communication skills * Must be able to pass background screening
Preferred
* Sales experience * Car wash experience * Automotive service experience
Car Spa, Inc. is an equal opportunity employer.
Essential Duties and Responsibilities:
* Complete Car Spa's Service Advisor Certification Program. * Follow the 7-step model (observe the vehicle, greet the customer, relate observation, make a recommendation, pause, respond to acceptance or rejection, send off the customer) to achieve customer satisfaction and sales goals. * Process customer transactions (all types of tender) at the entrance to tunnel. * Operate Point-of-Sale System and Tunnel Control System (as applicable to location). * Remove or prepare vehicle accessory items that may be jeopardized in the car wash tunnel. * Answer questions that customers may have about all services offered by Car Spa. * Cross-trained to perform all vehicle services, including car wash and express detail services. * Other duties as assigned. * This position is eligible for bi-weekly bonuses!
Working Conditions:
* All work is done outdoors in all types of weather. * Safety is a prime concern due to the constant traffic movement. You must be alert and move safely around moving vehicles. * You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. You must be able to step up into and down out of vehicles.
Qualifications:
Mandatory
* Customer service experience * Strong communication skills * Must be able to pass background screening
Preferred
* Sales experience * Car wash experience * Automotive service experience
Car Spa, Inc. is an equal opportunity employer.