Morphius Corp
We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
* Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. * Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. * Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. * Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
* 1-2 years proven experience in supporting client success * Excellent written and verbal communication skills * Ability to address complaints and issues with effective solutions and a positive attitude * Passion for delighting customers with above and beyond service * Excellent time-management and prioritization skills * Familiarity with CRM system
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
* Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. * Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. * Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. * Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
* 1-2 years proven experience in supporting client success * Excellent written and verbal communication skills * Ability to address complaints and issues with effective solutions and a positive attitude * Passion for delighting customers with above and beyond service * Excellent time-management and prioritization skills * Familiarity with CRM system