Robert Half
Description We are looking for a dedicated Customer Success Specialist to join our team in Phoenix, Arizona. In this long-term contract position, you will play a key role in ensuring customer satisfaction and resolving inquiries with professionalism. This is an excellent opportunity to leverage your communication skills and contribute to a dynamic, client-focused environment. Responsibilities: - Respond promptly to customer inquiries via phone, email, and other communication channels. - Resolve customer concerns effectively and de-escalate challenging situations with professionalism. - Collaborate with various departments to address customer needs and provide seamless support. - Maintain accurate records of customer interactions and ensure all follow-up actions are completed. - Utilize multiple browser platforms and tools to manage correspondence efficiently. - Provide assistance tailored to mortgage-related inquiries and ensure compliance with company policies. - Identify opportunities to improve customer service processes and contribute to team goals. - Deliver exceptional service while adhering to company standards and guidelines. - Stay updated on industry practices and company offerings to better assist customers. - Participate in team meetings and training sessions to enhance skills and knowledge. Requirements - Strong verbal and written communication skills to interact effectively with customers. - Exceptional attention to detail and accuracy in completing tasks. - Proven ability to collaborate with cross-functional teams. - Experience in resolving customer issues and handling escalations. - High school diploma or equivalent educational background. - Familiarity with call center environments and customer service operations. - Proficiency in managing email correspondence and multi-browser tools. - Prior experience in the mortgage industry or related field is highly desirable. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .