Domino's
Customer Service Rep (05010) - 7353 University Parkway
Domino's, Florida, New York, United States
Customer Service Rep (05010) – 7353 University Parkway
1 week ago Be among the first 25 applicants
Job Description Customer Service Representative
It’s more fun with us! No one likes being bored at work, which is why a Domino’s job is all about having fun! That’s how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You’ll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino’s Pizza is the perfect place for you.
CSR Responsibilities
Demonstrate a friendly, positive attitude and great customer service skills
Take orders over the phone and in person
Deal with customer concerns
Cash handling
Upselling
Make Domino’s high quality pizzas
Food and portion control
Hygiene and food safety
Food preparation
General cleaning duties
General Job Duties
Operate all equipment
Stock ingredients from delivery area to storage, work area, walk-in cooler
Prepare product
Receive and process telephone orders
Take inventory and complete associated paperwork
Clean equipment and facility approximately daily
Communication Skills
Ability to comprehend and give correct written instructions
Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Work Conditions
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
Sudden changes in temperature in work area and while outside
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters including walk‑in cooler
Hot surfaces/tools from oven up to 500 degrees or higher
Sharp edges and moving mechanical parts
Sensing
Talking and hearing on telephone
Near and mid‑range vision for most in‑store tasks
Additional Information
Depth
Ability to differentiate between hot and cold surfaces
Temperaments
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements Standing: Most tasks are performed from a standing position.
Walking: For short distances for short durations.
Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds. Cases are usually lifted from floor and stacked onto shelves up to 72 inches high.
Carrying: Large cans weighing 3 pounds 7 ounces are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing: To move trays placed on dollies. A stack of trays on a dolly is approximately 24‑30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30‑45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
Reaching: Reaching is performed continuously; up, down and forward.
Hand Tasks
Eye‑hand coordination is essential; use of hands is continuous during the day
Frequently activities require use of one or both hands
Shaping pizza dough requires frequent and forceful use of forearms and wrists
#J-18808-Ljbffr
Job Description Customer Service Representative
It’s more fun with us! No one likes being bored at work, which is why a Domino’s job is all about having fun! That’s how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You’ll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino’s Pizza is the perfect place for you.
CSR Responsibilities
Demonstrate a friendly, positive attitude and great customer service skills
Take orders over the phone and in person
Deal with customer concerns
Cash handling
Upselling
Make Domino’s high quality pizzas
Food and portion control
Hygiene and food safety
Food preparation
General cleaning duties
General Job Duties
Operate all equipment
Stock ingredients from delivery area to storage, work area, walk-in cooler
Prepare product
Receive and process telephone orders
Take inventory and complete associated paperwork
Clean equipment and facility approximately daily
Communication Skills
Ability to comprehend and give correct written instructions
Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen
Work Conditions
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
Sudden changes in temperature in work area and while outside
Fumes from food odors
Exposure to cornmeal dust
Cramped quarters including walk‑in cooler
Hot surfaces/tools from oven up to 500 degrees or higher
Sharp edges and moving mechanical parts
Sensing
Talking and hearing on telephone
Near and mid‑range vision for most in‑store tasks
Additional Information
Depth
Ability to differentiate between hot and cold surfaces
Temperaments
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements Standing: Most tasks are performed from a standing position.
Walking: For short distances for short durations.
Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds. Cases are usually lifted from floor and stacked onto shelves up to 72 inches high.
Carrying: Large cans weighing 3 pounds 7 ounces are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing: To move trays placed on dollies. A stack of trays on a dolly is approximately 24‑30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30‑45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
Reaching: Reaching is performed continuously; up, down and forward.
Hand Tasks
Eye‑hand coordination is essential; use of hands is continuous during the day
Frequently activities require use of one or both hands
Shaping pizza dough requires frequent and forceful use of forearms and wrists
#J-18808-Ljbffr