Guess?, Inc.
Job Description Position Overview The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.). Reports To: Store Management Essential Functions Customer Experience * Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting. * First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code. * Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness. * Product Information: Provide customers with current relevant information about the product. * Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale. * Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database. * Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store. Cooperation & Dependability * Task Completion: Satisfactorily complete all duties as assigned by management. * Punctuality: Be punctual and adhere to the designated work schedule. * Teamwork: Be flexible and work well with peers and management to accomplish duties. * Policy Adherence: Follow GUESS Policies and Procedures 100%. * Housekeeping: Perform housekeeping duties as required. Personal Performance * Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management. Miscellaneous Responsibilities * Meetings and Functions: Participate in and attend all store meetings and other related functions. * Positive Attitude: Represent a positive attitude toward the merchandise and the company. * Inventory Participation: Participate in all inventories. * Additional Duties: Assume and complete other duties as assigned by store management. * Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts. Job Requirements * Customer Service Skills: Excellent communication and customer service skills. * Retail Experience: Previous retail experience preferred. * Team Player: Ability to work well in a team-oriented environment. * Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays. * Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis. ?