SALT Outreach at UCF
SALT Outreach Inc. operates a mobile drop‑in center for people experiencing homelessness, serving up to 200 guests per day across five downtown Orlando locations. We provide case management, mental‑health counseling, and comprehensive services.
Overview The Outreach Assistant is the first employee who interacts with guests, assisting with direct services including registration, laundry, showers, and more. They set up, operate and break down the mobile drop‑in center at various locations and record all outreach data in SALT systems.
Responsibilities
Perform all outreach services including registration, mail, laundry, showers, charging stations, clothing, hygiene products, etc.
Build trusting relationships with homeless individuals, offering empathy, compassion, non‑judgmental support.
Assist with preparing supplies for outreach events at different locations.
Assist in food/supply distribution, handing out clothing items, creating snack bags, and distributing hygiene items.
Adhere to all policies and procedures when delivering services and resources to the unsheltered.
Assist with guiding, directing, and creating relationships with volunteers.
Ensure cleanliness of the outreach office and designated areas of the building.
Provide exceptional customer service and ensure a positive experience for all guests.
Show a high level of emotional intelligence and practice reflective listening.
Be a good steward of outreach supplies; report low inventory to the Director of Outreach Services.
Maintain supplies needed for the shower trailer, laundry trailer, registration room, etc., and replenish for the next outreach day.
Process in‑kind donations as directed by the Director of Outreach Services.
Qualifications
Strong problem solving and interpersonal skills.
Empathy, compassion, and cultural sensitivity are essential traits for success in this role.
Organized, accurate, thorough, detail‑oriented, and able to monitor work for quality.
Excellent communication skills, including active listening and conflict resolution.
Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members.
Proficiency in crisis intervention techniques.
Proficiency with MS Office Suite and Google docs.
Preferences
Experience working with the homeless and/or in customer service related fields.
Physical Requirements
Ability to lift up to 50 pounds.
Ability to stand, walk, run and patrol for extended periods.
Must hear and see well (either naturally or with correction).
Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead.
A considerable amount of time making repetitive motions.
Work in a fast‑paced environment with frequent interactions with customers.
Ability to function with frequent temperature changes between indoors and outdoors.
Work in various weather conditions, including heat, cold, and rain.
Stand and walk continuously for up to 8‑10 hours during a shift while providing customer care.
Considerable amount of time using a telephone and/or computer.
Sit at a desk and use a computer for extended periods to perform data entry.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
EEO & Drug‑Free Workplace EEO Statement
SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Drug‑Free Workplace Program Statement
SALT Outreach, Inc. is dedicated to maintaining a safe and drug‑free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibit team members and volunteers from reporting to work, working or being present on company premises while under the influence of alcohol, illegal drugs or other unauthorized substances. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.
Salary $15 per hour
Location and Commute Work Location: Orlando, FL (In person).Ability to commute: Orlando, FL 32805 (Required).
Ability to relocate: Orlando, FL 32805: Relocate before starting work (Required).
Job Type Full‑time
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Overview The Outreach Assistant is the first employee who interacts with guests, assisting with direct services including registration, laundry, showers, and more. They set up, operate and break down the mobile drop‑in center at various locations and record all outreach data in SALT systems.
Responsibilities
Perform all outreach services including registration, mail, laundry, showers, charging stations, clothing, hygiene products, etc.
Build trusting relationships with homeless individuals, offering empathy, compassion, non‑judgmental support.
Assist with preparing supplies for outreach events at different locations.
Assist in food/supply distribution, handing out clothing items, creating snack bags, and distributing hygiene items.
Adhere to all policies and procedures when delivering services and resources to the unsheltered.
Assist with guiding, directing, and creating relationships with volunteers.
Ensure cleanliness of the outreach office and designated areas of the building.
Provide exceptional customer service and ensure a positive experience for all guests.
Show a high level of emotional intelligence and practice reflective listening.
Be a good steward of outreach supplies; report low inventory to the Director of Outreach Services.
Maintain supplies needed for the shower trailer, laundry trailer, registration room, etc., and replenish for the next outreach day.
Process in‑kind donations as directed by the Director of Outreach Services.
Qualifications
Strong problem solving and interpersonal skills.
Empathy, compassion, and cultural sensitivity are essential traits for success in this role.
Organized, accurate, thorough, detail‑oriented, and able to monitor work for quality.
Excellent communication skills, including active listening and conflict resolution.
Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members.
Proficiency in crisis intervention techniques.
Proficiency with MS Office Suite and Google docs.
Preferences
Experience working with the homeless and/or in customer service related fields.
Physical Requirements
Ability to lift up to 50 pounds.
Ability to stand, walk, run and patrol for extended periods.
Must hear and see well (either naturally or with correction).
Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead.
A considerable amount of time making repetitive motions.
Work in a fast‑paced environment with frequent interactions with customers.
Ability to function with frequent temperature changes between indoors and outdoors.
Work in various weather conditions, including heat, cold, and rain.
Stand and walk continuously for up to 8‑10 hours during a shift while providing customer care.
Considerable amount of time using a telephone and/or computer.
Sit at a desk and use a computer for extended periods to perform data entry.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
EEO & Drug‑Free Workplace EEO Statement
SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Drug‑Free Workplace Program Statement
SALT Outreach, Inc. is dedicated to maintaining a safe and drug‑free workplace. We strictly prohibit the use, possession, sale, or distribution of illegal drugs or unauthorized controlled substances on our premises or during work hours and prohibit team members and volunteers from reporting to work, working or being present on company premises while under the influence of alcohol, illegal drugs or other unauthorized substances. We reserve the right to conduct random drug tests of all our team members and volunteers. Violation of this policy, including a positive drug test, may lead to disciplinary action, up to and including termination.
Salary $15 per hour
Location and Commute Work Location: Orlando, FL (In person).Ability to commute: Orlando, FL 32805 (Required).
Ability to relocate: Orlando, FL 32805: Relocate before starting work (Required).
Job Type Full‑time
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