Gargle
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This range is provided by Gargle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$49,920.00/yr - $58,240.00/yr Who We Are
Gargle is a fast-growing, Utah-based organization offering marketing services and products to dentists. We are growing our team with competent, trustworthy, optimistic, generous, and innovative people. Position Summary
The Service Desk Analyst I/II provides first-line technical support to end users by responding to inquiries, diagnosing issues, and delivering timely resolutions for hardware, software, network, and application problems. This position serves as a primary point of contact for technology-related requests, ensuring a high level of service and clear communication. Full-Time Hybrid – Remote/Office in Lehi, UT
MUST BE LOCAL TO SALT LAKE CITY, UTAH 40 hrs/week, Monday through Friday Compensation: $49,920 to $58,240 a year, depending on experience Position Responsibilities
Act as the first point of contact for users. Identify and diagnose issues and problems. Record and categorize queries. Provide solutions to issues. Advise users on the appropriate course of action. Monitor issues from start to resolution. Escalate unresolved problems to a Development/Systems Engineer. Assist Development/Systems Engineers with associated tasks. Provide essential online security advice and support. Communicate with employees efficiently through multiple channels, including human, digital, self-service, and automated. Log incidents and resolutions, track trends, and share insights with developers and product leaders. Receive and handle service request, following agreed procedures. Allocate calls promptly and appropriately. Record incident types and classify service interruptions. Catalog incidents by symptom and resolution. Record and track reliability data for services under guidance. Interpret user problems, identify solutions, and assess potential side effects. Requirements
Service desk analyst with a minimum of 1+ years of related experience. Preferably 2-3+ years of relevant experience and/or related degree and/or certifications. Technical knowledge of Salesforce ticketing system, Slack, Google Workspace, Mac OS, WordPress basics, Digital Ocean basics, Bitwarden basics, general software & applications. Proficiency with ITSM tools and ticketing systems for tracking and managing user support requests. Knowledge of HDI standards & processes. Preferred HDI or relevant certification. Time‑management skills to multitask and adhere to SLAs. Problem‑solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly. Communication skills to explain technical concepts in ways users can readily understand, and to interact with team members. Experience escalating complex or unresolved incidents and tracking issues from the outset to the conclusion. Track and maintain coherence to SLA and information‑security requirements for day‑to‑day operational needs. Respond to common service requests by providing information to enable fulfillment promptly and allocate unresolved calls appropriately. Seniority level
Entry level Employment type
Full‑time Job function
Information Technology Industries
Advertising Services
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$49,920.00/yr - $58,240.00/yr Who We Are
Gargle is a fast-growing, Utah-based organization offering marketing services and products to dentists. We are growing our team with competent, trustworthy, optimistic, generous, and innovative people. Position Summary
The Service Desk Analyst I/II provides first-line technical support to end users by responding to inquiries, diagnosing issues, and delivering timely resolutions for hardware, software, network, and application problems. This position serves as a primary point of contact for technology-related requests, ensuring a high level of service and clear communication. Full-Time Hybrid – Remote/Office in Lehi, UT
MUST BE LOCAL TO SALT LAKE CITY, UTAH 40 hrs/week, Monday through Friday Compensation: $49,920 to $58,240 a year, depending on experience Position Responsibilities
Act as the first point of contact for users. Identify and diagnose issues and problems. Record and categorize queries. Provide solutions to issues. Advise users on the appropriate course of action. Monitor issues from start to resolution. Escalate unresolved problems to a Development/Systems Engineer. Assist Development/Systems Engineers with associated tasks. Provide essential online security advice and support. Communicate with employees efficiently through multiple channels, including human, digital, self-service, and automated. Log incidents and resolutions, track trends, and share insights with developers and product leaders. Receive and handle service request, following agreed procedures. Allocate calls promptly and appropriately. Record incident types and classify service interruptions. Catalog incidents by symptom and resolution. Record and track reliability data for services under guidance. Interpret user problems, identify solutions, and assess potential side effects. Requirements
Service desk analyst with a minimum of 1+ years of related experience. Preferably 2-3+ years of relevant experience and/or related degree and/or certifications. Technical knowledge of Salesforce ticketing system, Slack, Google Workspace, Mac OS, WordPress basics, Digital Ocean basics, Bitwarden basics, general software & applications. Proficiency with ITSM tools and ticketing systems for tracking and managing user support requests. Knowledge of HDI standards & processes. Preferred HDI or relevant certification. Time‑management skills to multitask and adhere to SLAs. Problem‑solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly. Communication skills to explain technical concepts in ways users can readily understand, and to interact with team members. Experience escalating complex or unresolved incidents and tracking issues from the outset to the conclusion. Track and maintain coherence to SLA and information‑security requirements for day‑to‑day operational needs. Respond to common service requests by providing information to enable fulfillment promptly and allocate unresolved calls appropriately. Seniority level
Entry level Employment type
Full‑time Job function
Information Technology Industries
Advertising Services
#J-18808-Ljbffr