CalHR
** THIS RECRUITMENT WILL BE USED TO FILL PERMANENT FULL-TIME AND RELIEF POSITIONS
Applies regulations and procedures to determine eligibility of applicants and recipients for multiple public assistance benefits; provides basic employment services to clients; performs casework management duties for both benefit and employment services, and performs related duties as required.
Working under general supervision, Integrated Case Worker II is the journey working level in the Integrated Case Worker series. Employees at this level are expected to independently determine eligibility for multiple public assistance programs, provide basic employment services, and perform integrated case management. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Integrated Case Worker I, or if filled from the outside, require prior related experience.
Integrated Case Worker II differs from Integrated Case Worker III in that the latter may provide lead direction, provide expert advice to case carrying staff and/or perform specialized assignments requiring an advanced level of technical knowledge.
The Integrated Case Worker series differs from the Eligibility Specialist series in that the Integrated Case Worker provides both determination of eligibility for public assistance and basic employability services. The Integrated Case Worker differs from the Employment & Training Worker series in that the latter's primary focus (75% of time or more) is in providing the full scope of employability services to eligible applicants.
SUPERVISION EXERCISED AND RECEIVED Incumbents in the Integrated Case Worker I/II classification receive supervision from a Supervising Integrated Case Worker or a Human Services Supervisor.
HIRING INCENTIVE
Hiring Incentive—paid in first paycheck: $2,000
Personal Leave credit in first paycheck: 40 hours
Upon completion of probationary period and meets expectations on performance evaluation: $1,500
Upon completion of 2 years and meets expectations on performance evaluation: $2,000
Upon completion of 4 years and meets expectations on performance evaluation: $3,500
Upon completion of 5 years and meets expectations on performance evaluation: $3,000
DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO
Conduct group orientations and workshops to inform applicants and recipients of fundamental policies, programs, changes in rules, individual rights and responsibilities, and participation requirements; assists orientation participants complete applications and employment readiness evaluation forms for a variety of programs and services
Interview, advise and guide a diverse population of clients to ascertain employability, isolate barriers to employment, evaluate need for public assistance, determine benefit eligibility, identify need for ancillary services/payments, and authorize benefits and ancillary services/payments
Handle crisis situations by authorizing benefits within specific guidelines or making appropriate referrals to other staff and community resources for immediate services and assistance
Conduct initial appraisal of case records to assess client’s education, work experience, skills, abilities and job interest in order to advise and guide the client in transition to employment and place the client in an appropriate employment services component
Assist clients with transportation, training, and other ancillary needs through authorization of ancillary services/payments and/or referral to other community resources or by provision of other assistance
Identify clients with existing or potential social behavioral, mental health, substance abuse, or other substantial barriers to employment for referral to other department staff or community resources
Analyze financial, employment, family, and personal information to determine and authorize initial or continuing eligibility for multiple aid programs
Develop and/or conduct classes designed to assist clients in obtaining and maintaining employment, including classes in understanding the methods for seeking and securing employment, enhancing job readiness, and in obtaining employment; advise participants in interview techniques, resume writing, calling employers, and understanding the labor market
Interpret and explain policies, rules and regulations to clients; and apprise clients of their rights, responsibilities and eligibility for program participation
Resolve problems and discrepancies with information provided by securing documentation, medical condition substantiation, employment records and aid confirmation from other agencies
Ensure client application and declaration forms are completed accurately and thoroughly; obtain supporting information from clients and sources as required
Conduct diversion evaluations to identify and recommend lump-sum benefits for clients with immediate job prospects where receipt of such benefits would permit continuation or acquisition of employment
Determine when a client is not in compliance with employment program requirements and apply sanctions as mandated; and conduct client reconciliation interviews to bring clients back into conformity with requirements
Use a computer to input client information through an automated system
Organize and manage client caseload, taking required action within specific time limits established by regulation and local policy
Maintain case record files, modify client employment plans and eligibility files as necessary, and monitor client compliance with program standards and agreements
Consult with and coordinate case management with other staff and service providers
Serve as a one-stop assistant to assist and guide the public in applying and understanding the resources and available services
Conduct field visits to complete application interviews, monitor client progress and compliance with their Welfare-to-Work Plans
EMPLOYMENT STANDARDS Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.
KNOWLEDGE OF
Regulations and procedures governing eligibility determinations and granting of aid for assigned program areas
Community resources providing social, health, nutrition, housing, employment, training, child care, transportation and other necessary client services
General goals and purposes of public social services programs
Techniques for interviewing and gathering information from a varied population
Basic labor market and needed employment skills and abilities
Mathematics sufficient to interpret client income and expense information to calculate benefits within program requirements
Group presentation techniques
Standard office practices and procedures, including operation of standard and automated office equipment including basic computer applications
Record keeping principles and practices
Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
ABILITY TO
Read, apply, and explain regulations, procedures and policies governing employment services programs
Understand and apply vocational guidance, work-readiness appraisal, employment plan, assessment theory and concepts
Understand and apply methods and procedures for mitigation/reduction of barriers to employment
Apply appropriate case-management techniques
Motivate clients
Collect and analyze data, information and situations, draw logical conclusions, and make appropriate recommendations, independent judgments and decisions
Communicate clear and accurate information regarding clients
Organize and prioritize work assignments
Maintain accurate and systematic records
Prepare statistical and narrative reports
Understand program objectives in relation to departmental goals and procedures
Use automated technology to maintain records and files
Establish and maintain cooperative working relationships with fellow employees, clients and the general public
Carry out assignments and projects without detailed instructions
EXPERIENCE REQUIREMENTS
One (1) year of full-time experience as an Integrated Case Worker I
One (1) year of full-time experience as an Employment and Training Worker I
Thirty (30) months of full-time experience with responsibility for performing case management, vocational guidance services, employment counseling or placement work (qualifying experience must have included duties and responsibilities involving assessment of income and/or other qualifications needed to participate in programs)
EXAMINATION INFORMATION Training & Experience Examination – Weighted 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
ELIGIBLE LIST INFORMATION A departmental open eligible list will be established for the county of Tuolumne. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
RETEST PERIOD Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.
SPECIAL TESTING ARRANGEMENTS Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
EDUCATION DOCUMENTS If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign coursework is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
GENERAL INFORMATION This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the recruitment if circumstances change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
GENERAL QUALIFICATIONS Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
EQUAL EMPLOYMENT OPPORTUNITY The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
ADDITIONAL INFORMATION The ability to speak, read and write Spanish in addition to English would be an asset in this position but is not required.
A valid driver's license may be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
Positions may require pre-employment screening, including background checks, and fingerprinting.
Government agencies accessing U.S. government information, which includes federal tax information, must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent with IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components: fingerprinting, citizenship verification, and local law enforcement checks. State agencies must conduct investigation at the time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
BENEFITS Generous leave accruals
Step Increases upon each 2080 hours worked, until max salary is reached
Longevity incentive
Medical, dental, vision insurance with substantial employer paid contribution
CalPERS retirement benefits
#J-18808-Ljbffr
Applies regulations and procedures to determine eligibility of applicants and recipients for multiple public assistance benefits; provides basic employment services to clients; performs casework management duties for both benefit and employment services, and performs related duties as required.
Working under general supervision, Integrated Case Worker II is the journey working level in the Integrated Case Worker series. Employees at this level are expected to independently determine eligibility for multiple public assistance programs, provide basic employment services, and perform integrated case management. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Integrated Case Worker I, or if filled from the outside, require prior related experience.
Integrated Case Worker II differs from Integrated Case Worker III in that the latter may provide lead direction, provide expert advice to case carrying staff and/or perform specialized assignments requiring an advanced level of technical knowledge.
The Integrated Case Worker series differs from the Eligibility Specialist series in that the Integrated Case Worker provides both determination of eligibility for public assistance and basic employability services. The Integrated Case Worker differs from the Employment & Training Worker series in that the latter's primary focus (75% of time or more) is in providing the full scope of employability services to eligible applicants.
SUPERVISION EXERCISED AND RECEIVED Incumbents in the Integrated Case Worker I/II classification receive supervision from a Supervising Integrated Case Worker or a Human Services Supervisor.
HIRING INCENTIVE
Hiring Incentive—paid in first paycheck: $2,000
Personal Leave credit in first paycheck: 40 hours
Upon completion of probationary period and meets expectations on performance evaluation: $1,500
Upon completion of 2 years and meets expectations on performance evaluation: $2,000
Upon completion of 4 years and meets expectations on performance evaluation: $3,500
Upon completion of 5 years and meets expectations on performance evaluation: $3,000
DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO
Conduct group orientations and workshops to inform applicants and recipients of fundamental policies, programs, changes in rules, individual rights and responsibilities, and participation requirements; assists orientation participants complete applications and employment readiness evaluation forms for a variety of programs and services
Interview, advise and guide a diverse population of clients to ascertain employability, isolate barriers to employment, evaluate need for public assistance, determine benefit eligibility, identify need for ancillary services/payments, and authorize benefits and ancillary services/payments
Handle crisis situations by authorizing benefits within specific guidelines or making appropriate referrals to other staff and community resources for immediate services and assistance
Conduct initial appraisal of case records to assess client’s education, work experience, skills, abilities and job interest in order to advise and guide the client in transition to employment and place the client in an appropriate employment services component
Assist clients with transportation, training, and other ancillary needs through authorization of ancillary services/payments and/or referral to other community resources or by provision of other assistance
Identify clients with existing or potential social behavioral, mental health, substance abuse, or other substantial barriers to employment for referral to other department staff or community resources
Analyze financial, employment, family, and personal information to determine and authorize initial or continuing eligibility for multiple aid programs
Develop and/or conduct classes designed to assist clients in obtaining and maintaining employment, including classes in understanding the methods for seeking and securing employment, enhancing job readiness, and in obtaining employment; advise participants in interview techniques, resume writing, calling employers, and understanding the labor market
Interpret and explain policies, rules and regulations to clients; and apprise clients of their rights, responsibilities and eligibility for program participation
Resolve problems and discrepancies with information provided by securing documentation, medical condition substantiation, employment records and aid confirmation from other agencies
Ensure client application and declaration forms are completed accurately and thoroughly; obtain supporting information from clients and sources as required
Conduct diversion evaluations to identify and recommend lump-sum benefits for clients with immediate job prospects where receipt of such benefits would permit continuation or acquisition of employment
Determine when a client is not in compliance with employment program requirements and apply sanctions as mandated; and conduct client reconciliation interviews to bring clients back into conformity with requirements
Use a computer to input client information through an automated system
Organize and manage client caseload, taking required action within specific time limits established by regulation and local policy
Maintain case record files, modify client employment plans and eligibility files as necessary, and monitor client compliance with program standards and agreements
Consult with and coordinate case management with other staff and service providers
Serve as a one-stop assistant to assist and guide the public in applying and understanding the resources and available services
Conduct field visits to complete application interviews, monitor client progress and compliance with their Welfare-to-Work Plans
EMPLOYMENT STANDARDS Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.
KNOWLEDGE OF
Regulations and procedures governing eligibility determinations and granting of aid for assigned program areas
Community resources providing social, health, nutrition, housing, employment, training, child care, transportation and other necessary client services
General goals and purposes of public social services programs
Techniques for interviewing and gathering information from a varied population
Basic labor market and needed employment skills and abilities
Mathematics sufficient to interpret client income and expense information to calculate benefits within program requirements
Group presentation techniques
Standard office practices and procedures, including operation of standard and automated office equipment including basic computer applications
Record keeping principles and practices
Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
ABILITY TO
Read, apply, and explain regulations, procedures and policies governing employment services programs
Understand and apply vocational guidance, work-readiness appraisal, employment plan, assessment theory and concepts
Understand and apply methods and procedures for mitigation/reduction of barriers to employment
Apply appropriate case-management techniques
Motivate clients
Collect and analyze data, information and situations, draw logical conclusions, and make appropriate recommendations, independent judgments and decisions
Communicate clear and accurate information regarding clients
Organize and prioritize work assignments
Maintain accurate and systematic records
Prepare statistical and narrative reports
Understand program objectives in relation to departmental goals and procedures
Use automated technology to maintain records and files
Establish and maintain cooperative working relationships with fellow employees, clients and the general public
Carry out assignments and projects without detailed instructions
EXPERIENCE REQUIREMENTS
One (1) year of full-time experience as an Integrated Case Worker I
One (1) year of full-time experience as an Employment and Training Worker I
Thirty (30) months of full-time experience with responsibility for performing case management, vocational guidance services, employment counseling or placement work (qualifying experience must have included duties and responsibilities involving assessment of income and/or other qualifications needed to participate in programs)
EXAMINATION INFORMATION Training & Experience Examination – Weighted 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
ELIGIBLE LIST INFORMATION A departmental open eligible list will be established for the county of Tuolumne. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
RETEST PERIOD Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.
SPECIAL TESTING ARRANGEMENTS Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
EDUCATION DOCUMENTS If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign coursework is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
GENERAL INFORMATION This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the recruitment if circumstances change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
GENERAL QUALIFICATIONS Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
EQUAL EMPLOYMENT OPPORTUNITY The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
ADDITIONAL INFORMATION The ability to speak, read and write Spanish in addition to English would be an asset in this position but is not required.
A valid driver's license may be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
Positions may require pre-employment screening, including background checks, and fingerprinting.
Government agencies accessing U.S. government information, which includes federal tax information, must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent with IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components: fingerprinting, citizenship verification, and local law enforcement checks. State agencies must conduct investigation at the time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
BENEFITS Generous leave accruals
Step Increases upon each 2080 hours worked, until max salary is reached
Longevity incentive
Medical, dental, vision insurance with substantial employer paid contribution
CalPERS retirement benefits
#J-18808-Ljbffr