TEKsystems
Call Center Representative (Remote After Training)
TEKsystems, Phoenix, Arizona, United States, 85003
Call Center Representative (Healthcare)
Location:
Phoenix, AZ
Work Style:
Onsite for training , then
remote
Pay:
$16/hr
Type:
Contract Position with Potential for Extension/Hire
We are seeking a dependable, customer‑focused
Customer Service Representative (CSR)
to support ADA Core Services and additional disability‑based programs. This position is ideal for someone who thrives in a fast‑paced environment, enjoys helping others, and is confident handling large call volumes while balancing administrative responsibilities.
Position Summary As a CSR, you'll assist callers applying for ADA and related disability programs, handle both inbound and outbound calls, and provide administrative and receptionist support. Your workdays will be
split between call handling and administrative tasks , offering variety and an opportunity to build valuable experience across customer service and office operations.
This role is fully onsite during training , located in Phoenix, AZ. After training is successfully completed, the position transitions to
remote work . A free parking garage is available for employees during onsite training.
Key Responsibilities
Customer Service & Call Handling
Manage a high volume of inbound calls from members, clients, and facilities (up to ~80 calls/day)
Use an
automatic dialer
for consistent, back‑to‑back outbound calls
Verify eligibility and coordinate non‑emergent transportation and paratransit services
Provide empathetic, professional customer support to a diverse population
Respond to inquiries and document complaints with accuracy and care
Meet role‑specific performance goals and call quality expectations
Assist callers with applying for ADA Core Services programs and other disability‑based services
Accurately enter customer information into internal systems
Follow HIPAA requirements and maintain strict confidentiality
Perform data entry, digital filing, document scanning, and ID processing
Collect and manage payments for replacement picture IDs
Maintain scheduling support for Eligibility staff
Required Skills & Qualifications
Minimum 1 year of call center experience (all industries welcome)
Experience with high call volume strongly preferred
Strong customer service and communication skills
Ability to multitask in a structured environment
Proficiency in data entry and computer systems
Understanding of medical or disability‑related terminology (preferred)
Ability to work independently and meet performance metrics
Familiarity with HIPAA standards is a plus
Remote Work Requirements (After Training)
Must have a dedicated, distraction‑free workspace
Minimum 30 Mbps internet speed (no hotspots) – verify via FAST.com
Must not be responsible for caretaking during work hours
Shifts Three shift options are available, all based on
Central Time Zone . While preferences can be noted,
specific shift placement cannot be guaranteed .
Job Type & Location This is a Contract position based out of Phoenix, AZ.
Pay and Benefits The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Jan 21, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Phoenix, AZ
Work Style:
Onsite for training , then
remote
Pay:
$16/hr
Type:
Contract Position with Potential for Extension/Hire
We are seeking a dependable, customer‑focused
Customer Service Representative (CSR)
to support ADA Core Services and additional disability‑based programs. This position is ideal for someone who thrives in a fast‑paced environment, enjoys helping others, and is confident handling large call volumes while balancing administrative responsibilities.
Position Summary As a CSR, you'll assist callers applying for ADA and related disability programs, handle both inbound and outbound calls, and provide administrative and receptionist support. Your workdays will be
split between call handling and administrative tasks , offering variety and an opportunity to build valuable experience across customer service and office operations.
This role is fully onsite during training , located in Phoenix, AZ. After training is successfully completed, the position transitions to
remote work . A free parking garage is available for employees during onsite training.
Key Responsibilities
Customer Service & Call Handling
Manage a high volume of inbound calls from members, clients, and facilities (up to ~80 calls/day)
Use an
automatic dialer
for consistent, back‑to‑back outbound calls
Verify eligibility and coordinate non‑emergent transportation and paratransit services
Provide empathetic, professional customer support to a diverse population
Respond to inquiries and document complaints with accuracy and care
Meet role‑specific performance goals and call quality expectations
Assist callers with applying for ADA Core Services programs and other disability‑based services
Accurately enter customer information into internal systems
Follow HIPAA requirements and maintain strict confidentiality
Perform data entry, digital filing, document scanning, and ID processing
Collect and manage payments for replacement picture IDs
Maintain scheduling support for Eligibility staff
Required Skills & Qualifications
Minimum 1 year of call center experience (all industries welcome)
Experience with high call volume strongly preferred
Strong customer service and communication skills
Ability to multitask in a structured environment
Proficiency in data entry and computer systems
Understanding of medical or disability‑related terminology (preferred)
Ability to work independently and meet performance metrics
Familiarity with HIPAA standards is a plus
Remote Work Requirements (After Training)
Must have a dedicated, distraction‑free workspace
Minimum 30 Mbps internet speed (no hotspots) – verify via FAST.com
Must not be responsible for caretaking during work hours
Shifts Three shift options are available, all based on
Central Time Zone . While preferences can be noted,
specific shift placement cannot be guaranteed .
Job Type & Location This is a Contract position based out of Phoenix, AZ.
Pay and Benefits The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Jan 21, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr