Tennova Healthcare- North Knoxville Medical Center
Customer Service Notary - Hybrid
Tennova Healthcare- North Knoxville Medical Center, Franklin, Tennessee, us, 37068
Customer Service Notary - Hybrid
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Tennova Healthcare - North Knoxville Medical Center Job Summary The Customer Service Notary (Hybrid) serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry‑level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance‑driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. As a Notary, you’ll support our mission to help people get well and live healthier, providing value for the people and communities we serve.
Essential Functions
Respond to customer inquiries through email, chat, or other communication channels, providing accurate and timely information.
Clarify and resolve customer issues by identifying their needs, determining root causes, and implementing effective solutions.
Escalate complex or unresolved issues to appropriate team members or departments, ensuring prompt follow‑up and resolution.
Provide triage support for common issues related to platforms, applications, and back‑office processes.
Document all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
Adhere to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
Deliver exceptional customer service by maintaining professionalism, patience, and a customer‑focused attitude in all interactions.
Contribute to a team‑oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
Perform other duties as assigned and comply with all policies and standards.
Process and respond to legal documentation requests, including affidavits, subpoenas, and itemized billing statements, in accordance with department guidelines and timelines.
Prepare, review, and verify patient account balances and supporting documentation to ensure accuracy prior to leadership approval.
Print, scan, and organize high volumes of legal and financial documents, maintaining confidentiality and compliance with company policies.
Coordinate with attorneys, patients, and external agencies to provide required documentation and status updates.
Notarize documents and ensure timely return to requesting parties or agencies.
Track and report departmental metrics such as affidavit volume and request turnaround times.
Provide backup support for functions such as check deposits and other departmental tasks as assigned.
Perform responsibilities in a hybrid work environment, with an ongoing requirement to work onsite in the office three (3) days per week following initial training.
Qualifications
High school diploma or GED required.
Associate degree or some college coursework in a related field preferred but not required.
1–2 years of legal support customer service experience required.
Familiarity with CRM software and customer service tools preferred.
Active commissioned Notary Public preferred.
Must reside within the Franklin/Nashville, TN area to meet hybrid work requirements.
Knowledge, Skills, and Abilities
Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
Excellent problem‑solving and critical‑thinking abilities.
Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
Detail‑oriented with a strong focus on accuracy and quality.
Demonstrated ability to work independently and as part of a team.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.
Our team members enjoy a robust benefits package, including medical, dental, vision insurance, and a 401(k) plan.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Legal
Industries
Hospitals and Health Care
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at
Tennova Healthcare - North Knoxville Medical Center Job Summary The Customer Service Notary (Hybrid) serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry‑level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance‑driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. As a Notary, you’ll support our mission to help people get well and live healthier, providing value for the people and communities we serve.
Essential Functions
Respond to customer inquiries through email, chat, or other communication channels, providing accurate and timely information.
Clarify and resolve customer issues by identifying their needs, determining root causes, and implementing effective solutions.
Escalate complex or unresolved issues to appropriate team members or departments, ensuring prompt follow‑up and resolution.
Provide triage support for common issues related to platforms, applications, and back‑office processes.
Document all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
Adhere to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
Deliver exceptional customer service by maintaining professionalism, patience, and a customer‑focused attitude in all interactions.
Contribute to a team‑oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
Perform other duties as assigned and comply with all policies and standards.
Process and respond to legal documentation requests, including affidavits, subpoenas, and itemized billing statements, in accordance with department guidelines and timelines.
Prepare, review, and verify patient account balances and supporting documentation to ensure accuracy prior to leadership approval.
Print, scan, and organize high volumes of legal and financial documents, maintaining confidentiality and compliance with company policies.
Coordinate with attorneys, patients, and external agencies to provide required documentation and status updates.
Notarize documents and ensure timely return to requesting parties or agencies.
Track and report departmental metrics such as affidavit volume and request turnaround times.
Provide backup support for functions such as check deposits and other departmental tasks as assigned.
Perform responsibilities in a hybrid work environment, with an ongoing requirement to work onsite in the office three (3) days per week following initial training.
Qualifications
High school diploma or GED required.
Associate degree or some college coursework in a related field preferred but not required.
1–2 years of legal support customer service experience required.
Familiarity with CRM software and customer service tools preferred.
Active commissioned Notary Public preferred.
Must reside within the Franklin/Nashville, TN area to meet hybrid work requirements.
Knowledge, Skills, and Abilities
Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
Excellent problem‑solving and critical‑thinking abilities.
Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
Detail‑oriented with a strong focus on accuracy and quality.
Demonstrated ability to work independently and as part of a team.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.
Our team members enjoy a robust benefits package, including medical, dental, vision insurance, and a 401(k) plan.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Legal
Industries
Hospitals and Health Care
#J-18808-Ljbffr