Confidential
Head of Account Management & Retention
About the Company
Salesforce-native governance platform for CI/CD, compliance & backup solutions
Industry Computer Software
Type Privately Held
Founded 2013
Employees 201-500
Specialties
continuous integration application lifecycle managment change and release management compliant and security alm devops salesforce developers and engineers rapid deployment native agnostic open source github jira agile citizen developer devsecops devops software backup software continuous integration (ci) software and salesforce devops
About the Role
The Company is in search of a Head of Retention to spearhead its revenue retention efforts across all customer segments. This senior role is dedicated to the strategic management of existing customer relationships, with a primary focus on minimizing churn and maximizing customer lifetime value. The successful candidate will be responsible for developing and executing a comprehensive retention strategy, leading a dedicated team, and owning the renewal process and retention metrics. Key responsibilities include team leadership, renewal pipeline management, customer relationship management, cross-functional collaboration, and the design of retention initiatives. The role demands a data-driven, sales-oriented, and strategic approach, with a strong emphasis on continuous improvement and the ability to turn churn risks into renewal successes.
Applicants for the Head of Retention position at the company should have a proven track record in B2B SaaS retention, with at least 8 years' experience in account management, customer success, or sales roles focused on existing customer revenue growth. Leadership and team building skills are essential, as is the ability to work cross-functionally and influence without direct authority. The ideal candidate will have a deep understanding of the customer lifecycle, churn prevention strategies, and be adept at using CRM systems and customer success tools for data analysis. A customer-centric mindset, exceptional communication, and negotiation skills are a must, with a preference for candidates holding a Bachelor's degree in a related field and relevant industry experience, particularly in the Salesforce ecosystem.
Travel Percent Less than 10%
Functions
Account Management/Optimization
About the Company
Salesforce-native governance platform for CI/CD, compliance & backup solutions
Industry Computer Software
Type Privately Held
Founded 2013
Employees 201-500
Specialties
continuous integration application lifecycle managment change and release management compliant and security alm devops salesforce developers and engineers rapid deployment native agnostic open source github jira agile citizen developer devsecops devops software backup software continuous integration (ci) software and salesforce devops
About the Role
The Company is in search of a Head of Retention to spearhead its revenue retention efforts across all customer segments. This senior role is dedicated to the strategic management of existing customer relationships, with a primary focus on minimizing churn and maximizing customer lifetime value. The successful candidate will be responsible for developing and executing a comprehensive retention strategy, leading a dedicated team, and owning the renewal process and retention metrics. Key responsibilities include team leadership, renewal pipeline management, customer relationship management, cross-functional collaboration, and the design of retention initiatives. The role demands a data-driven, sales-oriented, and strategic approach, with a strong emphasis on continuous improvement and the ability to turn churn risks into renewal successes.
Applicants for the Head of Retention position at the company should have a proven track record in B2B SaaS retention, with at least 8 years' experience in account management, customer success, or sales roles focused on existing customer revenue growth. Leadership and team building skills are essential, as is the ability to work cross-functionally and influence without direct authority. The ideal candidate will have a deep understanding of the customer lifecycle, churn prevention strategies, and be adept at using CRM systems and customer success tools for data analysis. A customer-centric mindset, exceptional communication, and negotiation skills are a must, with a preference for candidates holding a Bachelor's degree in a related field and relevant industry experience, particularly in the Salesforce ecosystem.
Travel Percent Less than 10%
Functions
Account Management/Optimization