UX Designer, Alexa Enterprise Job at Amazon in San Francisco

We're seeking an innovative UX Designer to join us in expanding Alexa's capabilities that help people lead healthier, more fulfilling lives. In this role, you'll work with a blend of visual and voice interfaces to help customers access the information and services they need to be at their best—transforming technology used at home and on the go into intuitive, personal experiences.

Key Job Responsibilities

• Participate in the end-to-end design process for complex features and products, developing early‑stage concepts that help stakeholders and leaders deeply understand the customer experience while collaborating with engineers throughout the process.
• Routinely partner with designers across Alexa to adopt and extend existing design systems, contribute to Figma libraries, and share best practices with peers.
• Incorporate insights from Alexa research, conduct hallway testing, and participate in user research to inform and validate design decisions.
• Collaborate with peer designers, product and tech owners, marketing, solutions architects, and business development to keep the customer at the center of decision‑making.

A day in the life

Design net‑new concepts that make life more enjoyable for customers, dream up new ways of solving longstanding problems, and partner with solutions architects, tech teams, and business development to refine product offerings and secure new commitments. One week you might run user research to test how customers interpret and respond to the experience you're designing; another week you might partner with a solutions architect to build a working prototype for a conversational experience. Operate with enough autonomy to grow and challenge yourself while being supported by a collaborative design team.

About the team

The Alexa Enterprise charter is to build and enable indispensable, frustration‑free Alexa experiences for enterprises worldwide, starting with digital entertainment, hotels and hospitality, aging, and healthcare. We build a portfolio of B2B2C SaaS products that empower developers and enterprise companies to support their staff and delight their customers with Alexa, and also provide ready‑made solutions that let device makers bring Alexa to their products through the Alexa Built‑In program. Our partners include Samsung, LG, Bose, Disney, Wynn Resorts, Hard Rock Hotels, Atria Senior Living, Spanish Red Cross, and BayCare Hospitals. Our products have been featured in CNET and Forbes, and Amazon has celebrated our progress in its quarterly earnings highlights. Customers have told us: "You have saved lives" and "helped our residents connect with their families." We value work‑life harmony, diversity of lifestyles and schedules, and solving ambiguous problems by diving deep to understand customers, invent and simplify, think big, deliver results, and earn trust.

Basic Qualifications

• 3+ years of delivering design solutions as a UX or interaction designer.
• Have an available online portfolio.

Preferred Qualifications

• 2+ years of mass‑market consumer web/mobile product experience.
• Experience working in a collaborative team and directly with developers for implementation of designs.

Equal Opportunity Employment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Job Duties for Los Angeles County Applicants

Work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully; follow all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position, including adherence to company policies, exercising sound judgment, managing stress, working safely and respectfully with others, exhibiting trustworthiness, professionalism, and safeguarding business operations and reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Fair Chance Ordinance — San Francisco

We will consider for employment qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

Accommodations

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. Base pay ranges from $106,000 per year in our lowest market to $184,000 per year in our highest market. Pay is based on location and may vary with job‑related knowledge, skills, and experience. Amazon is a total compensation company; equity, sign‑on payments, and other forms of compensation may be provided as part of the package, along with a full range of medical, financial, and other benefits. For more information, visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.