ProSidian Consulting, LLC is hiring: Help Desk Support Service Specialist - Asso

Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry‑leading practices. ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management, Compliance, Business Process, IT Effectiveness, Engineering, Environmental, Sustainability, and Human Capital. We help forward‑thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies. Our solution‑centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of industries including but not limited to Aerospace and Telecommunications, Consumer Products, Services, and Retail, Development and Sustainability, DOD/Military, Energy, Resources & Industrials, Financial Services, Government & Public Services, Information Technology, Media, and Telecommunications, Life Sciences & Health Care, Manufacturing and Operations, Nuclear and Environmental, Professional Services, etc. https://www.prosidian.com. Job Description ProSidian seeks a Help Desk Support Service Specialist—Associate | IT Effectiveness—User Support Help Desk (NPS010015) – 2080 hrs. ST | 0 hrs. OT on an Exempt [W2] Contract Contingent Basis Engagement. Team | Analyst 3 Labor Category – Mid Level. Located CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC) in Denver, Colorado. Across the Mid‑Atlantic Region supporting NPS, which manages national parks and other sites, providing IT and telecom services. Seeking candidates with relevant Government and Public Services sector experience (functional and technical area expertise also ideal) to support professional services engagement for Government and Public Services sector clients such as NPS. This is a contract contingent or Contract W‑2 (IRS‑1099) position; ProSidian reserves the right to convert to a full‑time W‑2 position. Job Overview Provide services and support as an Information Technology Center Support (Help Desk Support Service Specialist—Associate) in the Government and Public Services industry sector focusing on IT services solutions for clients such as the Department of the Interior (DOI | NPS). Serve as a help‑desk specialist and provide coverage for swim‑lane tasks aligned with Task 2.4.1 User Support Help Desk activities, providing associate‑level technical assistance to end‑users at the NPS, including basic troubleshooting. Assist intermediate and senior IT staff in troubleshooting and resolving technical issues. Qualifications Associate‑level technical support experience. Familiarity with system administration and basic network troubleshooting procedures. CompTIA Security+ or CISSP certification. Business process best practices, change management. Systems administration and tier 1‑3 technical support. IT service management (ITSM), operating system support. Bachelor’s degree in IT/Computer Science or advanced certifications. Skills Required Associate degree or equivalent technical support experience. 3+ years of experience in IT help‑desk roles, with certifications. Change management, SOP creation. Ancillary Details of the Roles Advanced technical skills. On‑site and remote roles available. CORE COMPETENCIES Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader. Leadership – ability to guide and lead colleagues on projects and initiatives. Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people. Communication – ability to effectively communicate to stakeholders of all levels orally and in writing. Motivation – persistent in pursuit of quality and optimal client and company solutions. Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams. Judgment – exercises prudence and insight in decision‑making while mindful of other stakeholders and long‑term ramifications. Organization – ability to manage projects and activity, and prioritize tasks. OTHER REQUIREMENTS Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office; advanced Excel, Access, Outlook, PowerPoint and Word; proficient with Adobe Acrobat, data analytic tools, and Visio. Commitment – to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors. Curiosity – inquisitive nature and ability to question the status quo. Humility – exhibits grace in success and failure while doing meaningful work where skills have impact. Willingness – to constantly learn, share, and grow and to view the world as their classroom. BENEFITS AND HIGHLIGHTS Competitive Compensation : Pay range in competitive ranges with full Gold Level (Tier 1) group medical benefits, pretax employee benefit plan, plus performance incentives. Group Health Insurance : Medical, dental, and vision insurance; employer contribution of 50% of employee premiums under Blue Cross Blue Shield NC. 401(k) Retirement Savings Plan : Before‑tax contributions, wide range of investment options, personal financial planner available. Vacation and Paid Time Off (PTO) : 2 weeks vacation, 10 federal holidays. Pre‑Tax Payment Programs : Flexible Spending Account (FSA) and other tax benefits. Purchasing Discounts & Savings Plans : discounts through ProSidian Corporate Perks Benefit Program. Security Clearance : valued asset for federal engagements. Leverageable Experience and Thought Leadership : valuable professional connections, client interaction, and thought‑leadership opportunities. Referral Bonus Program : up to $5k for referrals after 90 days. Performance Incentives : incentives linked to client engagement goals. ADDITIONAL INFORMATION ProSidian Consulting is an equal‑opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era veteran status or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of veteran status. We believe in “HONOR ABOVE ALL” – being successful while doing things the right way. For easy application, use our career site at ProSidian.com or send your résumé, bios, salary expectation/rates to careers@prosidian.com. Only candidates meeting required criteria are considered. Be sure to place the job reference code in the subject line of your email and include your name, address, telephone number, total compensation package, employment history, and educational credentials. Job Location Washington, DC; Reston, Virginia; Denver, Colorado (National Information Systems Center). #J-18808-Ljbffr