AHU Technologies, Inc.
ITAM Zendesk Administrator
AHU Technologies, Inc., Washington, District of Columbia, us, 20022
Job Description:
Short Description:
ITAM Zendesk Administrator
Complete Description :
Position Summary:
The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.
Key Responsibilities:
1.Ticket Management
• Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed.
• Monitor and manage SLAs for all tickets.
2.Data Synchronization with Oomnitza
• Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
3.Reporting and Auditing
• Generate and distribute weekly reports on ticket status and SLA compliance.
4.Process Optimization
• Develop and refine processes for ticket categorization and assignment.
5.Communication and Collaboration
• Act as the primary point of contact for ITAM ticket management within Zendesk.
Required Experience and Skills:
• Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
• Familiarity with SLA management and reporting tools.
Skills Matrix
• Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
• Familiarity with SLA management and reporting tools.
Flexible work from home options available.
Compensation: $27.00 - $30.00 per hour
About Us
AHU Technologies INC is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC
was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
ITAM Zendesk Administrator
Complete Description :
Position Summary:
The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.
Key Responsibilities:
1.Ticket Management
• Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed.
• Monitor and manage SLAs for all tickets.
2.Data Synchronization with Oomnitza
• Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
3.Reporting and Auditing
• Generate and distribute weekly reports on ticket status and SLA compliance.
4.Process Optimization
• Develop and refine processes for ticket categorization and assignment.
5.Communication and Collaboration
• Act as the primary point of contact for ITAM ticket management within Zendesk.
Required Experience and Skills:
• Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
• Familiarity with SLA management and reporting tools.
Skills Matrix
• Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms.
• Familiarity with SLA management and reporting tools.
Flexible work from home options available.
Compensation: $27.00 - $30.00 per hour
About Us
AHU Technologies INC is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC
was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.