Nashville Public Radio is hiring: Assistant Community Manager - Student Housing

Job Purpose Manage all leasing and marketing efforts of the community. Oversees the Leasing staff and should be able to assist the Community Manager with all day-to-day operations of the leasing office. Primary Duties & Responsibilities Will always include those specifically assigned by the immediate supervisor. Assist the Community Manager with oversight of the leasing team, training, and ensure all company standards are being followed. Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed. Maintain lease files and computer records for the community. Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance. Coordinate the renewal program and ensure that all residents are contacted through the renewal process. Conduct a monthly market survey and recommend pricing changes. Follow up with the leasing team to ensure deadlines and standards are upheld. Maintain the integrity of all social media outlets for the community. Suggest marketing recommendations and implement a plan to achieve leasing goals. Perform administrative duties as assigned by the Community Manager. Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence. Specific Responsibilities Daily/Weekly Monitor community emails and follow‑up to ensure all leads and resident emails are responded to in a timely manner. Train Leasing Consultants on proper phone etiquette and monitor voicemails to ensure timely responses. Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office; ensure office coverage is always available. Verify all lease paperwork completed by Leasing Consultants, review and approve those that meet community rental criteria; Yardi entry may be delegated but approval is the Assistant Community Manager’s responsibility. Enter traffic, follow‑ups, work orders, and leases into Yardi, ensuring data integrity. Review pending leases daily and approve/execute applicable prospects on Yardi; update renewal lease information once received from Leasing Consultant. Plan and carry out all campus events, promotions, print and online advertising; maintain the Marketing Calendar. Maintain the renewal notebook during renewal season and delegate resident contact to Leasing Consultants. Maintain the community’s goal board and fill it in properly as leasing occurs. Ensure work orders are entered into Yardi correctly; all work orders are called back. Ensure all advertising and event planning is completed. Monthly Review tour route, current availability, and leasing objectives with Leasing Consultants to train on successful techniques. Complete the market survey; maintain relationships with competitors and delegate to seasoned Leasing Consultants when appropriate. Plan and order print ads to coordinate with the advertising schedule and uphold relationships with publications. Check Leasing Consultants’ prospect notebooks and Yardi monthly to ensure procedures are followed. Complete Leasing Consultants’ work schedule each month. Track all leasing activity and availability, collaborate with Leasing Consultants to complete roommate matching for incoming residents. Resident and Promotional Events Review leasing team schedule to ensure office coverage and all marketing needs are met. Provide revisions when necessary for Promotion Summary Forms and ensure deadlines are met. Ensure the community's website is updated regularly and according to standards. Visit community events to support the team; confirm all events are carried out and documented. Oversee the production and distribution of the community newsletter. Approve all social media communication before publication. Move‑Out/Move‑In Work with the entire leasing team and Community Manager to place residents in future units based on roommate requests and preferences. Assist the Community Manager with all Move‑in and Move‑out related communications to residents and guarantors. Ensure that all Move‑out administrative procedures follow IAC’s standards; train staff on proper procedure and answer customer questions. Oversee the production of move‑in packets and assemble them with office staff. Organize Inspection forms, post move‑in/out, and summarize issues for Community Manager review with maintenance staff. Conduct a 100% audit of lease files to ensure proper documentation is maintained at least one month prior to move‑in; conduct a Yardi audit one month thereafter. Plan move‑in day, traffic flow, check‑in process, vendor fair, and maintenance table with the Community Manager. Ongoing Train all staff members on leasing techniques and resident service. Evaluate unit prices in accordance with the market and budgeted goals. Oversee resident services and activities, including supervision of leasing program. Assist Community Managers in overall property operation and seek training to manage further areas for promotion. Supervise and motivate leasing staff. Conduct weekly meetings with leasing staff. Ensure the onsite staff provides the highest level of service to residents. Develop an annual marketing plan and conduct monthly reviews. Approve all invoices for expenses and submit them timely. Experience Qualifications Proven experience in student housing, with an emphasis on leasing strategies and marketing initiatives. Demonstrated professionalism and strong demeanor gained through student housing property management or leasing roles. Technical & Analytical Skills Ability to read and interpret safety rules, operating/maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to compute rates, ratios, percentages, pro‑rations, occupancy averages, and rents per square foot. Proficient in basic math (add, subtract, multiply, divide with whole numbers, fractions, decimals). Strong organizational and detail‑orientation skills. Effective time management and ability to prioritize tasks. Communication & Customer Service Excellent communication, listening, and negotiation skills. Ability to speak effectively before groups of customers or employees. Strong customer service skills with a proactive, professional approach to conflict resolution. Leadership & Teamwork Able to lead, manage, and train others. Works well under pressure with patience and even temperament. Effective team player who interacts well with others. Firm, fair, and consistent in approach. Professional Attributes Able to maintain confidentiality and follow directions from supervisors. Open to constructive criticism and committed to continuous improvement. Able to understand and follow posted work rules and procedures. Flexible to work weekends or overtime as required. Education & Experience Requirements Bachelor’s degree (B.A.) from a four‑year college or university, or 1–2 years of related experience/training, or an equivalent combination of education and experience. Experience in student housing with a strong emphasis on leasing and marketing (required). Proficiency in Microsoft Word, Excel, and Entrata (preferred). Certificates, Licenses & Registrations None required. Budget Responsibility Coordinates budget activities, including data collection and organization of budget materials. Key Success Factors Strong teamwork and customer service skills; able to build effective internal and external relationships. Demonstrated initiative, problem‑solving, and sound judgment in decision‑making. Solid job knowledge with the ability to multi‑task, manage reporting, and deliver high‑quality, accurate work. High level of professionalism with reliability, integrity, and strong time management. Clear verbal and written communication skills with the ability to remain approachable and composed under pressure. Supervisory Responsibility This position does not have supervisory responsibilities. #J-18808-Ljbffr