The LaSalle Network Inc
Service Desk Technician Level 2
LaSalle Network is hiring a Service Desk Technician Level 2 to support a global organization at its headquarters in New York City. This is a high-visibility role supporting VIP and executive users in a fast-paced, enterprise environment. You'll join a tight-knit onsite team and work alongside a seasoned technician with 15+ years of institutional knowledge, allowing for strong onboarding, training and knowledge transfer. This Service Desk Technician Level 2 role is ideal for someone who enjoys face-to-face support, thrives on problem-solving and consistently delivers white-glove customer service. What's the job?
Serve as primary onsite support for VIP and executive users Resolve tickets related to hardware, applications and systems Support Windows 11, Office 365 and Microsoft Teams Rooms Provide conference room and event technology support Troubleshoot iOS mobile devices; Mac knowledge is a plus Document and manage work through ServiceNow What's needed?
Experience in a Service Desk Technician Level 2 role Strong customer service and communication skills Hands-on Windows 11 and Office 365 support experience Ability to work fully onsite in a walk-up environment Bonus skills: Intune, Azure, SharePoint, SCCM, BeyondTrust What's in it for me?
Competitive hourly compensation Medical, Dental and Vision insurance Hands-on enterprise IT experience High exposure to leadership and global operations Extension or conversion possible for standout performers Ready to take your Service Desk Technician Level 2 experience to the next level? Apply now.
LaSalle Network is hiring a Service Desk Technician Level 2 to support a global organization at its headquarters in New York City. This is a high-visibility role supporting VIP and executive users in a fast-paced, enterprise environment. You'll join a tight-knit onsite team and work alongside a seasoned technician with 15+ years of institutional knowledge, allowing for strong onboarding, training and knowledge transfer. This Service Desk Technician Level 2 role is ideal for someone who enjoys face-to-face support, thrives on problem-solving and consistently delivers white-glove customer service. What's the job?
Serve as primary onsite support for VIP and executive users Resolve tickets related to hardware, applications and systems Support Windows 11, Office 365 and Microsoft Teams Rooms Provide conference room and event technology support Troubleshoot iOS mobile devices; Mac knowledge is a plus Document and manage work through ServiceNow What's needed?
Experience in a Service Desk Technician Level 2 role Strong customer service and communication skills Hands-on Windows 11 and Office 365 support experience Ability to work fully onsite in a walk-up environment Bonus skills: Intune, Azure, SharePoint, SCCM, BeyondTrust What's in it for me?
Competitive hourly compensation Medical, Dental and Vision insurance Hands-on enterprise IT experience High exposure to leadership and global operations Extension or conversion possible for standout performers Ready to take your Service Desk Technician Level 2 experience to the next level? Apply now.