Maplewood Mayflower Place ALF LLC
Executive Director - Senior Living
Maplewood Mayflower Place ALF LLC, Hyannis, Massachusetts, United States, 02601
Job Title: Executive Director
Location: West Yarmouth, MA
Employment Type: Full Time
Department: Administration
Compensation: $120,000 - $150,000 annual plus 25% bonus eligibility
About Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.
Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!
Overview:
The Executive Director is responsible for the day-to-day operations of the community including the planning, development, implementation, evaluation and improvement of program services; management of staff and the delivery of high-quality service to the residents and their families. The Executive Director maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.
Key Responsibilities:
Management/Financial
Supervises Department Heads in all community departments in the assigned communities
Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
Maintains monthly financial reports and provides explanation for variances
Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines
Ensures account receivables are collected on a timely basis
Optimizes all opportunities to generate revenue, and ancillary revenue
Maintain and increase occupancy in accordance with budget.
Actively promotes staff participation and involvement in the day-to-day operation and decision making. Promotes team building through participation and/or leadership at regular staff meetings.
Provides ongoing support, direction, supervision and feedback regarding job performance of all staff
Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and families
Resident Care
Assures high quality services needed and desired by residents
Ensures resident’s rights are protected
Ensures staff, residents and families are educated about resident rights
Works with Sales and Resident Services Departments in coordination of move-in process to ensure leases and resident service plans are coordinated and properly carried out
Responds to family, resident and associate requests in a timely manner
Acts as liaison between management, residents and families
Gather competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities)
Ensure use of YARDI within community is timely and accurate
Ensures that the building shows a positive first impression
Works with all Directors to resolve any community presentation issues
Maintains or grows occupancy to maximum levels
Meets monthly budget targets, with any variances to be discussed with the Vice President of Operations
Works collaboratively with department heads to emphasize the team’s role in sales and participation in the community Marketing Action Plan and Sales Action Plan
Sales & Marketing
Represents Maplewood Senior Living and it’s communities in public settings
Works within local community promoting Maplewood Community
Ability to generate leads and close sales
Education/Experience/Licensure/Certification:
Bachelor’s degree or equivalent in experience in human services management, housing management, or nursing home management
Excellent customer service and public relations skills
Experience working with seniors
Experience in successfully operating and maintaining a customer focused environment in an Senior Living facility preferred
Proven record of identifying and developing professional referral sources
Why You’ll Love Working With Us:
Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
Growth Opportunities: We promote and foster career development and continuous learning.
Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!
Education Required
Bachelors or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the
Know Your Rights
notice from the Department of Labor.
Compensation: $120,000 - $150,000 annual plus 25% bonus eligibility
About Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.
Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!
Overview:
The Executive Director is responsible for the day-to-day operations of the community including the planning, development, implementation, evaluation and improvement of program services; management of staff and the delivery of high-quality service to the residents and their families. The Executive Director maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.
Key Responsibilities:
Management/Financial
Supervises Department Heads in all community departments in the assigned communities
Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards. Ensures that the community is prepared for inspection by regulatory agencies through regular auditing and updating of community policies and procedures, medical records documentation, environmental standards, etc.
Maintains monthly financial reports and provides explanation for variances
Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines
Ensures account receivables are collected on a timely basis
Optimizes all opportunities to generate revenue, and ancillary revenue
Maintain and increase occupancy in accordance with budget.
Actively promotes staff participation and involvement in the day-to-day operation and decision making. Promotes team building through participation and/or leadership at regular staff meetings.
Provides ongoing support, direction, supervision and feedback regarding job performance of all staff
Communicates with associates to ensure they are fully informed regarding any questions that might be asked by residents, families and prospective residents and families
Resident Care
Assures high quality services needed and desired by residents
Ensures resident’s rights are protected
Ensures staff, residents and families are educated about resident rights
Works with Sales and Resident Services Departments in coordination of move-in process to ensure leases and resident service plans are coordinated and properly carried out
Responds to family, resident and associate requests in a timely manner
Acts as liaison between management, residents and families
Gather competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities)
Ensure use of YARDI within community is timely and accurate
Ensures that the building shows a positive first impression
Works with all Directors to resolve any community presentation issues
Maintains or grows occupancy to maximum levels
Meets monthly budget targets, with any variances to be discussed with the Vice President of Operations
Works collaboratively with department heads to emphasize the team’s role in sales and participation in the community Marketing Action Plan and Sales Action Plan
Sales & Marketing
Represents Maplewood Senior Living and it’s communities in public settings
Works within local community promoting Maplewood Community
Ability to generate leads and close sales
Education/Experience/Licensure/Certification:
Bachelor’s degree or equivalent in experience in human services management, housing management, or nursing home management
Excellent customer service and public relations skills
Experience working with seniors
Experience in successfully operating and maintaining a customer focused environment in an Senior Living facility preferred
Proven record of identifying and developing professional referral sources
Why You’ll Love Working With Us:
Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
Growth Opportunities: We promote and foster career development and continuous learning.
Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!
Education Required
Bachelors or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the
Know Your Rights
notice from the Department of Labor.