Norwegian Cruise Line is hiring: NCL Air Service Specialist in Miami

JOB SUMMARY: Responsible for supporting Revenue Management processes and handling all post ticketing changes with the goal of maximizing net ticket revenue and executing our service standards.

DUTIES & RESPONSIBILITIES:

• Receive inbound calls from internal and external customers to provide information on the Air program, resolve problems, answer general questions, and assist as needed.
• Resolve all post ticketing schedule changes, discrepancies, and reservation not in compliance.
• Continuously monitor all the respective queues in Amadeus Management Center and resolve in a timely manner.
• Monitor and resolve all reservations in the Air review Queue in Seaware.
• Review flight recommendations in GDS platform to select the most economical fares, based Air standards and vessel arrival/departure times.
• Perform quality assurance checks and balances on all air reservations/PNRs assigned for accuracy and ensure with compliance of service standards.
• Execute the Travel With Guarantee program by rebooking qualified guests on the same flight itinerary.
• Identify, escalate, and follow up on any reservation or flight errors in a timely manner with minimal to no impact to the guests.
• Answer and handle all incoming requests from the Resolution Desk in a timely manner.
• Interact frequently with the respective airlines to negotiated waivers, name updates, changes as needed.
• Maintain current knowledge of the Airline industry and Norwegian Cruise Line company trends.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: High School Diploma

FIELD(S) OF STUDY: Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience.

EXPERIENCE:

• One year experience with a cruise line/Tour operator and/or airline reservations experience.
• Familiar with airline policy and procedures, and contract pricing, preferred.

COMPETENCIES/SKILLS:

• Strong analytical skills to research and resolve discrepancies.
• Knowledge of or ability to learn revenue management concepts, tools and strategies.
• Intermediate level proficiency with Microsoft Office.
• Ability to manage multiple responsibilities at once.
• Must be able to thoroughly document work as needed. Must be detail oriented and have an ability to work effectively in a team-based environment.
• Possess excellent written and verbal communication skills.

To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

EQUAL EMPLOYMENT OPPORTUNITY:

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement

Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law