TEKsystems c/o Allegis Group
Our client is hiring 3 Service Desk Analyst to support internal employees. These Analyst will sit on-site in Catonsville, MD. The Service Desk Analyst provides front-line technical support for inbound requests received via phone, email, and chat. Requests range from simple tasks such as password resets to more involved troubleshooting requiring effective triage and issue resolution.
Experience Requirements 1-2 years of help desk or call center support experience 1-2 years of experience using help desk ticketing systems (e.g., ServiceNow, Ivanti)
Technical Skills
Ability to troubleshoot common Windows-related issues
Working knowledge of Active Directory
Understanding of domain hierarchy
Proficiency with Microsoft Windows operating systems
Strong familiarity with Microsoft Office applications
Experience troubleshooting VPN clients
Ability to learn and support custom applications
Monday – Thursday (In-Office) – Friday (Remote)
6am-3pm – 1 person
10am-7pm – 1 person
2pm-11pm – 1 person
Job Type & Location This is a Contract position based out of Halethorpe, MD.
Pay and Benefits The pay range for this position is $18.00 – $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Halethorpe, MD.
Application Deadline This position is anticipated to close on Jan 22, 2026.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Experience Requirements 1-2 years of help desk or call center support experience 1-2 years of experience using help desk ticketing systems (e.g., ServiceNow, Ivanti)
Technical Skills
Ability to troubleshoot common Windows-related issues
Working knowledge of Active Directory
Understanding of domain hierarchy
Proficiency with Microsoft Windows operating systems
Strong familiarity with Microsoft Office applications
Experience troubleshooting VPN clients
Ability to learn and support custom applications
Monday – Thursday (In-Office) – Friday (Remote)
6am-3pm – 1 person
10am-7pm – 1 person
2pm-11pm – 1 person
Job Type & Location This is a Contract position based out of Halethorpe, MD.
Pay and Benefits The pay range for this position is $18.00 – $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Halethorpe, MD.
Application Deadline This position is anticipated to close on Jan 22, 2026.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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