MCI
Join to apply for the
Bilingual Call Center Representative
role at
MCI
2 months ago Be among the first 25 applicants
Join to apply for the
Bilingual Call Center Representative
role at
MCI
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Dallas, TX
Job Type
Full-Time
We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for various support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, and professionally represent recognizable brands.
This position offers training and advancement opportunities, including roles like Supervisor, Trainer, and Operations Management. To be considered, complete a full application on our careers page, including screening questions and a pre-employment test.
Responsibilities
Resolve customer inquiries, increase satisfaction, and drive sales growth
Learn our customer experience methodology and contact center technology
Interact with customers, manage accounts, and represent brands professionally
Identify sales opportunities and apply sales skills
Escalate customer issues appropriately
Ensure first call resolution through effective problem-solving
Candidate Qualifications We encourage positive, driven, and confident applicants to apply. Ideal candidates are motivated, energetic, and dedicated.
Must be 18+ years old
High school diploma or equivalent
Excellent communication and typing skills (20+ WPM)
Basic knowledge of Microsoft Office and Windows
Reliable with good attendance and punctuality
Customer service orientation, conflict resolution, and problem-solving skills
Ability to multitask and work in a fast-paced environment
Preferred Qualifications
1+ year in customer service or support roles
State or Federal work experience
Conditions of Employment
Authorized to work in the job location
Willing to submit background checks, security investigations, and drug screening
Benefits & Compensation We offer competitive pay, paid time off, incentives, health benefits, retirement plans, disability and life insurance, career growth, paid training, and a supportive work environment. Benefits may vary by location.
Physical & Other Requirements This is a sedentary role requiring long periods of sitting, computer use, and occasional office movement. Reasonable accommodations are available for qualified applicants with disabilities.
Equal Opportunity MCI embraces diversity and is committed to an inclusive work environment. We do not discriminate based on age, race, gender, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with laws.
About MCI MCI provides industry-leading solutions in BPO, IT services, and digital experience, with facilities across North America, South Africa, and the Philippines. Recognized for rapid growth, MCI employs over 10,000 professionals serving over 150 clients.
Join us to be part of a dynamic, growing company that values your contributions and offers career development opportunities.
#J-18808-Ljbffr
Bilingual Call Center Representative
role at
MCI
2 months ago Be among the first 25 applicants
Join to apply for the
Bilingual Call Center Representative
role at
MCI
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Dallas, TX
Job Type
Full-Time
We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for various support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, and professionally represent recognizable brands.
This position offers training and advancement opportunities, including roles like Supervisor, Trainer, and Operations Management. To be considered, complete a full application on our careers page, including screening questions and a pre-employment test.
Responsibilities
Resolve customer inquiries, increase satisfaction, and drive sales growth
Learn our customer experience methodology and contact center technology
Interact with customers, manage accounts, and represent brands professionally
Identify sales opportunities and apply sales skills
Escalate customer issues appropriately
Ensure first call resolution through effective problem-solving
Candidate Qualifications We encourage positive, driven, and confident applicants to apply. Ideal candidates are motivated, energetic, and dedicated.
Must be 18+ years old
High school diploma or equivalent
Excellent communication and typing skills (20+ WPM)
Basic knowledge of Microsoft Office and Windows
Reliable with good attendance and punctuality
Customer service orientation, conflict resolution, and problem-solving skills
Ability to multitask and work in a fast-paced environment
Preferred Qualifications
1+ year in customer service or support roles
State or Federal work experience
Conditions of Employment
Authorized to work in the job location
Willing to submit background checks, security investigations, and drug screening
Benefits & Compensation We offer competitive pay, paid time off, incentives, health benefits, retirement plans, disability and life insurance, career growth, paid training, and a supportive work environment. Benefits may vary by location.
Physical & Other Requirements This is a sedentary role requiring long periods of sitting, computer use, and occasional office movement. Reasonable accommodations are available for qualified applicants with disabilities.
Equal Opportunity MCI embraces diversity and is committed to an inclusive work environment. We do not discriminate based on age, race, gender, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with laws.
About MCI MCI provides industry-leading solutions in BPO, IT services, and digital experience, with facilities across North America, South Africa, and the Philippines. Recognized for rapid growth, MCI employs over 10,000 professionals serving over 150 clients.
Join us to be part of a dynamic, growing company that values your contributions and offers career development opportunities.
#J-18808-Ljbffr