Arsenault
We are hiring entry-level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment.
Exceptional Customer Service Experience (over the phone/face to face)
Passion and Aptitude to create a career in the Information Technology field
Ability to take constructive criticism
Required Qualifications:
Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
Previous experience utilizing ticketing systems
Proficiency with Windows and Mac laptops and desktops
Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
Capable of connecting printers/scanners/copiers
Strong written and verbal communication skills- able to relay technical ideas to a business audience
Ability to maintain composure, tact, and effectiveness under stressful conditions
Desirable Qualifications:
Associates Degree
A+ Certification
Previous experience in a retail organization working with POS hardware /software
Experience working with networking equipment (routers, switches, and hubs)
Whats in it for You?
Opportunity to get your foot in the door in IT, with a large, reputable client
#J-18808-Ljbffr
Exceptional Customer Service Experience (over the phone/face to face)
Passion and Aptitude to create a career in the Information Technology field
Ability to take constructive criticism
Required Qualifications:
Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)
Previous experience utilizing ticketing systems
Proficiency with Windows and Mac laptops and desktops
Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
Capable of connecting printers/scanners/copiers
Strong written and verbal communication skills- able to relay technical ideas to a business audience
Ability to maintain composure, tact, and effectiveness under stressful conditions
Desirable Qualifications:
Associates Degree
A+ Certification
Previous experience in a retail organization working with POS hardware /software
Experience working with networking equipment (routers, switches, and hubs)
Whats in it for You?
Opportunity to get your foot in the door in IT, with a large, reputable client
#J-18808-Ljbffr