Infor
GENERAL SUMMARY
The HRIS Specialist acts as a liaison between the IT and HR departments, and the ERP vendor, ensuring seamless integration and optimization of ERP systems to support HR processes. This role focuses on managing change and project initiatives, facilitating communication, and driving the successful implementation of ERP-related projects that impact HR operations. This role ensures data integrity, supports HR operations, and provides advanced HR data reporting and analytics to inform strategic business decisions.
FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.
KEY RESPONSIBILITIES HRIS Administration & Support • Serve as a subject matter expert for the HRIS and primary contact for system-related questions and troubleshooting. • Coordinate and execute system upgrades, patches, and configuration changes in collaboration with IT and vendor partners. Project Management & Process Improvement • Lead or support HRIS-related projects, including system enhancements, new module implementations, and integrations with third-party systems. • Develop project plans, timelines, and status reports; manage stakeholder communications and testing phases. • Collaborate with cross-functional teams (HR, Payroll, IT, Finance) to improve workflows and optimize system usage. • Lead and manage ERP-related change and project initiatives, focusing on HR modules such as Team Member relations, benefits, talent acquisition, compensation, and workforce management. • Support the adoption of how HR technology at organizational, departmental, and individual levels, addressing the challenges and opportunities between each group of stakeholders. • Ensure HR processes are effectively mapped, configured, and aligned within the ERP system. HR Data Reporting & Analytics • Develop, maintain, and enhance dashboards and reports that deliver actionable insights on key HR metrics (e.g., turnover, headcount, DEI, time to fill, engagement) in collaboration with Compensation, TA and Business Operations. • Partner with HR leadership to identify trends and make data-driven recommendations for talent, workforce planning, and organizational development. • Ensure compliance with data privacy standards and support audits and data requests as needed. Training & Support • Train HR team members and other system users on new features, processes, and reporting tools. • Assist in developing and delivering training programs for HR teams on ERP system features and updates, as well as property-wide ERP training initiatives. • Create and maintain user documentation, job aids, and SOPs for HRIS processes and best practices.
ACCOUNTABILITY: This position does not have any supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment. ________________________________________ QUALIFICATIONS AND GUIDELINES ________________________________________
EDUCATION/EXPERIENCE/TRAINING: Bachelor’s degree in Human Resources, Business Administration, or a related field, as well as at least five (5) years in ERP change management, HRIS systems, or related roles, with a strong understanding of HR processes and IT systems. Preferred qualifications include working with large-scale ERP implementations, certification in Change Management (e.g. Prosci, CCMP) or Project Management (PMP), and experience in hospitality, gaming, or food and beverage industry environments.
TECHNICAL SKILLS: Proficiency in ERP systems (preferably Infor, or Workday, SAP, Oracle, or PeopleSoft), HRIS platforms, and project management methodologies. COMMUNICATION SKILLS: Excellent interpersonal and communication skills to effectively engage both technical and non-technical audiences. PROJECT MANAGEMENT: Strong organizational skills with experience managing complex projects and delivering results under tight deadlines. CHANGE LEADERSHIP: Ability to guide teams through organizational change while minimizing disruptions and maintaining service excellence.
CERTIFICATES, LICENSES, REGISTRATIONS: • Obtain and maintain a Class “A” gaming license.
SKILLS/ABILITIES: • Collaboration and stakeholder management • Analytical thinking and problem solving • Adaptability and change advocacy • Attention to detail and compliance requirements • Ability to handle multiple projects simultaneously • Effective instructional design, teaching, and training skills; adept with a variety of multimedia training platforms and methods • Experience creating communications or training materials; excellent verbal and written communication skills • Advanced active listening skills • Ability to effectively collaborate with members of the Project Team on planning and execution; establish and maintain strong relationships with all levels of stakeholders • Strong business acumen • Ability to work independently, as well as to be a partner in a highly-functional and dynamic team
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.
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FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.
KEY RESPONSIBILITIES HRIS Administration & Support • Serve as a subject matter expert for the HRIS and primary contact for system-related questions and troubleshooting. • Coordinate and execute system upgrades, patches, and configuration changes in collaboration with IT and vendor partners. Project Management & Process Improvement • Lead or support HRIS-related projects, including system enhancements, new module implementations, and integrations with third-party systems. • Develop project plans, timelines, and status reports; manage stakeholder communications and testing phases. • Collaborate with cross-functional teams (HR, Payroll, IT, Finance) to improve workflows and optimize system usage. • Lead and manage ERP-related change and project initiatives, focusing on HR modules such as Team Member relations, benefits, talent acquisition, compensation, and workforce management. • Support the adoption of how HR technology at organizational, departmental, and individual levels, addressing the challenges and opportunities between each group of stakeholders. • Ensure HR processes are effectively mapped, configured, and aligned within the ERP system. HR Data Reporting & Analytics • Develop, maintain, and enhance dashboards and reports that deliver actionable insights on key HR metrics (e.g., turnover, headcount, DEI, time to fill, engagement) in collaboration with Compensation, TA and Business Operations. • Partner with HR leadership to identify trends and make data-driven recommendations for talent, workforce planning, and organizational development. • Ensure compliance with data privacy standards and support audits and data requests as needed. Training & Support • Train HR team members and other system users on new features, processes, and reporting tools. • Assist in developing and delivering training programs for HR teams on ERP system features and updates, as well as property-wide ERP training initiatives. • Create and maintain user documentation, job aids, and SOPs for HRIS processes and best practices.
ACCOUNTABILITY: This position does not have any supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment. ________________________________________ QUALIFICATIONS AND GUIDELINES ________________________________________
EDUCATION/EXPERIENCE/TRAINING: Bachelor’s degree in Human Resources, Business Administration, or a related field, as well as at least five (5) years in ERP change management, HRIS systems, or related roles, with a strong understanding of HR processes and IT systems. Preferred qualifications include working with large-scale ERP implementations, certification in Change Management (e.g. Prosci, CCMP) or Project Management (PMP), and experience in hospitality, gaming, or food and beverage industry environments.
TECHNICAL SKILLS: Proficiency in ERP systems (preferably Infor, or Workday, SAP, Oracle, or PeopleSoft), HRIS platforms, and project management methodologies. COMMUNICATION SKILLS: Excellent interpersonal and communication skills to effectively engage both technical and non-technical audiences. PROJECT MANAGEMENT: Strong organizational skills with experience managing complex projects and delivering results under tight deadlines. CHANGE LEADERSHIP: Ability to guide teams through organizational change while minimizing disruptions and maintaining service excellence.
CERTIFICATES, LICENSES, REGISTRATIONS: • Obtain and maintain a Class “A” gaming license.
SKILLS/ABILITIES: • Collaboration and stakeholder management • Analytical thinking and problem solving • Adaptability and change advocacy • Attention to detail and compliance requirements • Ability to handle multiple projects simultaneously • Effective instructional design, teaching, and training skills; adept with a variety of multimedia training platforms and methods • Experience creating communications or training materials; excellent verbal and written communication skills • Advanced active listening skills • Ability to effectively collaborate with members of the Project Team on planning and execution; establish and maintain strong relationships with all levels of stakeholders • Strong business acumen • Ability to work independently, as well as to be a partner in a highly-functional and dynamic team
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.
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